Stewardship & Engagement Manager

Stewardship & Engagement Manager

Location: London (Hybrid – 2 days in the office per week)

Salary: £51,500 per annum

Contract: Permanent, Full-time (37.5 hours per week)

The Role:

We are seeking a driven and experienced Stewardship & Engagement Manager to lead on designing and delivering impactful donor engagement, recognition, and communication strategies. Reporting to the Head of Philanthropy, you will be instrumental in cultivating meaningful relationships with major donors, ensuring they feel deeply connected to our mission. This is a key leadership role that also oversees donor communications, bespoke events, and the operational efficiency of the team, with the support of the Philanthropy Administrator.

Key Responsibilities:

Donor Stewardship and Communications:

1. Develop and deliver a comprehensive, personalised stewardship programme for major donors.
2. Create tailored communications, including monthly updates, donor reports, and event invitations.
3. Maintain a library of engaging proposals and content for use across the Philanthropy Team.

Event Management:

1. Plan and deliver a programme of high-impact stewardship events.
2. Build strong relationships with venues, suppliers, and contractors to ensure flawless execution.
3. Manage event budgets, ensuring cost-effectiveness and quality.

Team and Operations Management:

1. Line-manage the Philanthropy Administrator, ensuring the smooth handling of processes, including thanking and banking.
2. Lead on administrative improvements to support efficient donor engagement.

Data and Insights:

1. Ensure accurate and up-to-date records of donor interactions and stewardship activities in the CRM system.
2. Regularly produce KPI reports to track income, engagement, and donor journeys.

Strategy and Innovation:

1. Collaborate with the Philanthropy Team to develop strategies that engage new donors and retain existing supporters.
2. Design bespoke donor journeys tailored to their interests and giving capacity, ensuring a personalised and meaningful experience.

About You:

Experience:

1. A strong understanding of donor stewardship principles and their practical application.
2. Demonstrable success in managing donor relationships and delivering bespoke events.
3. Proven experience in team leadership or management.
4. Previous experience in a philanthropic or fundraising environment.

Skills:

1. Outstanding written and verbal communication skills.
2. A proven ability to cultivate and maintain positive, lasting relationships.
3. Excellent organisational skills with the ability to manage multiple priorities.
4. Proficiency in event planning and execution.
5. Strong data management and reporting skills, with experience using CRM systems (e.g., Salesforce).
6. A track record of designing innovative donor engagement strategies.
7. Experience managing budgets and working in a KPI-driven environment.

What’s in it for You?

1. Competitive salary of £51,500 per annum.
2. Flexible hybrid working model (2 days in the office).
3. Generous benefits, including (insert any additional benefits e.g., pension scheme, professional development opportunities, etc.).
4. The chance to join a passionate team working to make a meaningful difference.

How to Apply: Ready to bring your expertise in donor engagement and stewardship to this impactful role? We’d love to hear from you. Click below to apply today.

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