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- Tasks: Assist with membership applications and queries while managing member data.
- Company: Join a leading healthcare membership body near London Bridge, focused on professional standards and research.
- Benefits: Enjoy hybrid working options and competitive pay of £16-18 per hour.
- Why this job: Gain valuable experience in a supportive environment while making a difference in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a temporary role for 6-8 weeks, with potential for extension.
Our client is seeking an individual with exceptional Membership Admin experience; to start asap for 6-8 weeks maybe longer. £16-18 an hour, 30-31K.
Who will you be working for?
Our Client is a Healthcare membership body - Providing leadership, setting professional standards, and facilitating Research. Located by London Bridge - Hybrid working.
What will you be doing?
- Reporting to the Membership Manager and as a member of the Finance and Membership team, the Membership Assistant is required to prioritise their own day-to-day work within the overall priorities and timescales set.
- Refer complex problems or queries to the Membership Manager and Membership Officer, or other senior colleagues as appropriate.
- Process new applications for membership, both UK and Overseas.
- Act as the first point of call for all membership queries (telephone, email and writing), providing support, guidance and information.
- Deal with complaints from members in accordance with agreed procedures and in a timely manner.
- Collect and process members’ subscriptions, including updating membership records and issuing of receipts.
- Issue certificates of membership.
- Send forms and correspondence to new and existing members.
- Manage members’ data, ensuring it is up to date and correctly entered in the two databases.
- Develop supportive and informative working relationships with members and potential members.
What you need:
- Experience in a customer facing role and the ability to deliver high standards of customer service.
- Computer literate with experience of data input and strong keyboard skills.
- A methodical approach to work and the ability to pay close attention to detail, achieving high standards of accuracy and integrity.
- Excellent written and telephone communication skills.
- Able to prioritise your workload according to importance and urgency.
Membership Assistant employer: Gordon Yates Ltd
Contact Detail:
Gordon Yates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant
✨Tip Number 1
Familiarise yourself with the healthcare membership sector. Understanding the specific challenges and needs of this industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with member queries and complaints, showcasing your ability to handle difficult situations with professionalism can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed data in previous roles. Being able to discuss your experience with data input and management will highlight your attention to detail and organisational skills, which are crucial for this position.
✨Tip Number 4
Practice your communication skills. Since you'll be the first point of contact for members, being articulate and clear in both verbal and written communication is essential. Consider role-playing common scenarios to build your confidence.
We think you need these skills to ace Membership Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership administration and customer service. Use specific examples that demonstrate your ability to handle queries and manage data accurately.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your experience with data management and customer service, and explain how you can contribute to the team.
Highlight Key Skills: In your application, emphasise your attention to detail, communication skills, and ability to prioritise tasks. These are crucial for the Membership Assistant role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Gordon Yates Ltd
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Attention to Detail
The Membership Assistant position demands a methodical approach and high accuracy. During the interview, mention instances where your attention to detail made a significant difference in your work, especially in data management or processing applications.
✨Familiarise Yourself with Membership Processes
Research common membership processes and challenges faced by similar organisations. This will help you speak knowledgeably about the role and show that you're proactive and genuinely interested in the position.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, the tools they use for data management, or how they measure success in the Membership Assistant role.
