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- Tasks: Administer accreditation assessments, handle enquiries, and coordinate training events.
- Company: Join a leading not-for-profit organisation in healthcare innovation.
- Benefits: Competitive hourly rate, hybrid working, and valuable experience in a dynamic environment.
- Other info: Opportunity for growth in a supportive team with a focus on best practices.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: Experience in fast-paced admin roles and excellent customer service skills.
The predicted salary is between 28 - 30 £ per hour.
Our client is seeking an individual with exceptional Administrator/Coordinator skills. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator starting immediately for 3 months in Liverpool (L7 3FA) with hybrid working. The pay is £14.50-15.28 an hour depending on experience.
Previous experience within a similar and fast-paced administrative position is essential.
Who will you be working for?
Our client is a London & Liverpool based not-for-profit membership organisation for healthcare professionals; they are innovative and leaders in the sector's best practice. They have several locations throughout the UK. This role is based in their Liverpool Office, The Spine.
The programme administrator will be responsible for:
- Administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.
- Providing administration for the accreditation programme, supporting services to register with the accreditation/certification scheme, and making clear the benefits of accreditation/certification.
- Organising accreditation assessments and processing applications and results.
- Liaising with assessors, clinicians, and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high-quality service is delivered.
- Updating other team members on the progress of assessments during weekly meetings and escalating queries appropriately.
- Coordinating training days and governance meetings, including booking venues and liaising with trainers, colleagues, and delegates.
- Issuing invitations for training days and events, processing delegate registrations, and maintaining up-to-date and accurate delegate lists.
- Preparing training material including packs and online documentation.
- Collating and reporting on feedback from training days and events.
Communications:
- Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
- Running a helpdesk service which responds to queries within agreed timescales, including providing guidance, supporting users to navigate various web tools, resetting passwords, and/or setting up new users.
Financial responsibility:
- Contributing to financial processes as per unit policies including raising annual subscription invoices, processing invoices for payment, processing expense claims, and processing other bills for travel, accommodation, and teleconferences.
You will need:
Essential:
- Experience of assisting with the planning and coordination of effective meetings and events.
- Experience of supporting formal committee-style meetings including writing high-quality minutes of meetings.
- Demonstrable experience of engaging and communicating with stakeholders effectively.
- Customer service experience.
Desirable:
- Experience of administration in a healthcare or related context, such as the NHS.
- Understanding of confidentiality and data protection legislation including information governance.
JAG Programme Administrator in Liverpool employer: Gordon Yates Ltd
Contact Detail:
Gordon Yates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JAG Programme Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a role like the JAG Programme Administrator. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its accreditation processes. Show us that you understand their mission and how your skills can contribute to their goals. Tailor your responses to highlight your relevant experience in administration and customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in coordinating meetings and events, as well as your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our innovative team in Liverpool.
We think you need these skills to ace JAG Programme Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the JAG Programme Administrator role. Highlight your relevant administrative experience and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background fits with our mission. We love enthusiasm, so let us know why you want to join our innovative team!
Showcase Your Communication Skills: Since you'll be the first point of contact for queries, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling customer inquiries or coordinating meetings.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Gordon Yates Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a JAG Programme Administrator. Familiarise yourself with the accreditation process and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since this role involves coordinating meetings and training days, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or events in the past. Highlight any tools or methods you use to stay organised, as this will demonstrate your ability to handle the fast-paced environment.
✨Prepare for Customer Service Scenarios
As the first point of contact for queries, you'll need to showcase your customer service skills. Think of specific situations where you've dealt with challenging customers or resolved issues effectively. Practising these scenarios can help you articulate your approach during the interview.
✨Engage with Stakeholders
Communication is key in this role, so be ready to discuss how you've engaged with various stakeholders in previous positions. Share examples of how you've facilitated meetings or communicated important information clearly. This will show that you can build relationships and work collaboratively.