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For Companies At a Glance
- Tasks: Support learners through assessments, manage queries, and ensure smooth exam processes.
- Company: Join a diverse membership organisation with a strong presence in their sector.
- Benefits: Enjoy a permanent, full-time role with a competitive salary and opportunities for growth.
- Why this job: Make a real impact on learners' experiences in a supportive and innovative environment.
- Qualifications: Experience in administration and customer service; proficiency in MS Office is essential.
- Other info: Minimum 3/4 days in the office; ideal for those seeking a dynamic work culture.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
- MS Dynamics advanageous
- Experience in an administrative role.
Job Title: Learning and Assessment AdministratorLocation: Farringdon, London EC1N (Minimum 3/4 days per week in the office, subject to business need)Salary: £28,000 per annum (DOE)Contract: Permanent, Full-time (35 hours per week)About Our Client:Our Client is a membership organisation located in the City. They are a diverse, engaging, and inclusive employer, offering opportunities to be part of an organisation with a long-standing history and strong presence in their sector.Purpose of the RoleThe Learning and Assessment Administrator will be responsible for supporting learners through the entire assessment process. This includes handling technical queries related to exam entries and adjustments, managing the delivery of online assessments, and ensuring smooth post-assessment procedures. The role is key in providing a high-quality learner experience and maintaining the security and integrity of the Institute’s processes.Main Responsibilities:
- Customer Service Support: Manage internal and external queries via phone and email, providing excellent customer service to all stakeholders.
- Technical Administration: Provide technical support for online examinations, including uploading candidate data, assigning markers, and producing results files.
- Live Assessment Monitoring: Monitor live assessments in progress, providing support to candidates in a calm and professional manner.
- Data Management: Accurately log ‘no shows’, process cancellations, withdrawals, and absences in line with policy.
- Learner Query Resolution: Address learner queries related to the assessment process, exam regulations, appeals, and more.
- Exam Adjustments: Handle requests for reasonable adjustments and ensure learners’ needs are taken into account during assessments.
- Records Management: Maintain accurate records in the Institute’s systems (CRM, exam platform) and ensure sensitive documents (exam papers, medical information) are handled securely.
- Collaboration: Work with colleagues across departments to ensure processes, procedures, and learning materials are relevant and up-to-date.
- Support in Assessment Production: Assist with the production of assessment materials, including scheduling meetings with examiners and tracking progress.
- Reporting: Produce reports on learner performance, including prize winners, and ensure accuracy in the data.
- Stakeholder Communication: Keep internal and external stakeholders informed of any updates and communicate Institute processes clearly and timely.
- Event Representation: Attend events on behalf of the Institute as required.
- Post-Exam Processes: Assist with post-exam processes, such as appeals and extenuating circumstances requests.
Experience:
- Experience in an administrative role.
- Proficient in the use of MS Office applications (Word, PowerPoint, Outlook).
- Experience working with databases and online learning platforms – desired but not essential.
- Proven track record in customer service, particularly in a high-pressure environment.
- Experience handling sensitive and confidential documents.
Skills:
- Excellent multitasking and organisational skills.
- Good communication skills with the ability to manage complex queries.
- Ability to remain calm under pressure and adapt to changing priorities.
- Strong attention to detail and consistent work ethic.
Why Join Our Client?This is an excellent opportunity to join a diverse and supportive organisation that values innovation, learning, and collaboration. If you're looking for a challenging role where you can make a real impact on learners' experiences, we’d love to hear from you.Click below to apply.
Learning and Assessment Administrator employer: Gordon Yates Limited
Contact Detail:
Gordon Yates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Assessment Administrator
✨Tip Number 1
Familiarise yourself with MS Dynamics, as it's mentioned as advantageous for the role. Consider taking a short online course or tutorial to boost your confidence and understanding of the software.
✨Tip Number 2
Highlight any previous experience in customer service, especially in high-pressure environments. Prepare specific examples of how you've successfully managed complex queries to demonstrate your skills during the interview.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly will be crucial when addressing learner queries and collaborating with colleagues.
✨Tip Number 4
Research the organisation's values and recent initiatives. This knowledge will not only help you tailor your responses but also show your genuine interest in contributing to their mission during the interview.
We think you need these skills to ace Learning and Assessment Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly any customer service or technical support experience. Emphasise your proficiency with MS Office applications and any experience with databases or online learning platforms.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Learning and Assessment Administrator role. Mention your ability to handle queries, manage data, and provide excellent customer service, as well as your attention to detail and organisational skills.
Showcase Relevant Skills: In your application, clearly demonstrate your multitasking abilities and how you remain calm under pressure. Provide examples of how you've successfully managed complex queries or sensitive documents in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gordon Yates Limited
✨Showcase Your Customer Service Skills
Since the role involves managing internal and external queries, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved complex issues or provided exceptional support.
✨Demonstrate Technical Proficiency
Familiarise yourself with MS Office applications and any online learning platforms you’ve used. Be ready to explain how you've utilised these tools in past roles, especially in administrative tasks or data management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and adapt to changing priorities. Think of scenarios where you had to multitask or manage conflicting demands, and articulate how you navigated those situations.
✨Emphasise Attention to Detail
Given the importance of maintaining accurate records and handling sensitive documents, be prepared to discuss how you ensure accuracy in your work. Share examples of how your attention to detail has positively impacted your previous roles.