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- Tasks: Welcome candidates, guide them through the exam centre, and ensure timely arrivals.
- Company: Join a busy exam centre in central Birmingham, just a short walk from New Street.
- Benefits: Flexible 2-3 days a week schedule, perfect for students, with £12 per hour pay.
- Why this job: Gain valuable customer service experience while working in a dynamic environment.
- Qualifications: Customer service experience, excellent communication skills, and time management are essential.
- Other info: Shifts typically run from 8:15am to 4:45pm, including weekends.
Work is available 2-3 days a week on a rota basis. Ongoing temporary/casual work in a customer-facing role at a busy exam centre in central Birmingham, a short walk from New Street. The centre operates seven days a week and is looking for a steward to join them on a casual contract to help out on an ad-hoc basis over the next few months. This would suit a student who is available 2-3 days per week including weekends.
You will be working as a Steward and duties will involve:
- Meeting and greeting candidates as they arrive for their exam
- Escorting them through the exam centre
- Ensuring they arrive at designated exam room at the right time
- Adhering to social distancing at all times
About you:
- Experienced in customer service roles such as hospitality or retail
- Have excellent communication skills and able to liaise effectively with a wide range of people
- Excellent time management skills
- Ability to interact with people from a wide range of backgrounds
- Comfortable working in a face-to-face customer environment
- Could suit a student
Typical shift time is 8:15am - 4:45pm. Rate of pay is £12 per hour.
Exam Steward Birmingham employer: Gordon Yates Limited
Contact Detail:
Gordon Yates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exam Steward Birmingham
✨Tip Number 1
Make sure to highlight your customer service experience during any conversations or interviews. Since this role is customer-facing, demonstrating your ability to interact positively with candidates will be crucial.
✨Tip Number 2
Familiarise yourself with the exam centre's layout and procedures. Being knowledgeable about where everything is located will help you escort candidates efficiently and show that you're proactive.
✨Tip Number 3
Be prepared to discuss your availability clearly. Since the role requires flexibility, being upfront about the days and times you can work will make you a more attractive candidate.
✨Tip Number 4
Practice your communication skills by engaging with a variety of people in different settings. This will help you feel more comfortable when meeting and greeting candidates at the exam centre.
We think you need these skills to ace Exam Steward Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles like hospitality or retail. Emphasise your communication skills and any experience working in busy environments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your availability for 2-3 days a week and your ability to work weekends. Highlight your time management skills and how you can contribute to a busy exam centre.
Showcase Relevant Skills: In your application, clearly outline your excellent communication skills and ability to interact with diverse groups of people. Provide examples from past experiences where you successfully managed customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Gordon Yates Limited
✨Show Your Customer Service Skills
Since the role involves meeting and greeting candidates, it's crucial to demonstrate your customer service experience. Share specific examples from your past roles in hospitality or retail where you successfully interacted with customers.
✨Communicate Clearly
Excellent communication skills are a must for this position. During the interview, practice clear and concise responses. Be prepared to discuss how you would handle various scenarios with candidates to showcase your ability to liaise effectively.
✨Emphasise Time Management
With duties that require escorting candidates and ensuring they arrive on time, highlight your time management skills. Discuss any experiences where you had to manage multiple tasks efficiently, especially in busy environments.
✨Be Personable and Approachable
As you'll be working face-to-face with a diverse range of people, it's important to come across as friendly and approachable. Smile, maintain eye contact, and show enthusiasm for the role during your interview to leave a positive impression.
