Receptionist - Gordon Ramsay Restaurants

Overview

You pride yourself on being the first and last point of contact within the restaurant, welcoming guests in a warm and engaging manner, and taking responsibility for maintaining a high standard of guest care. You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience. You are confident in handling calls, recording bookings, dealing with guest\’s enquiries, and responding to emails. You naturally enjoy building rapport with guests in a friendly but professional way. You are keen to use your organizational, communication, outstanding customer service skills, and passion for creating memorable guest experiences to ensure the highest standards are constantly achieved.

About the role

We are now looking for a Receptionist to join the team at Lucky Cat by Gordon Ramsay at 22 Bishopsgate. Lucky Cat is one of five unique Gordon Ramsay Restaurant experiences at 22 Bishopsgate and Europe\\\’s tallest restaurant. It offers Asian inspired small plates, Robata grills, sushi and sashimi, exquisitely crafted in the open kitchen and raw bar. Located on level 60 at 22 Bishopsgate, Lucky Cat by Gordon Ramsay provides breath taking, unparalleled views across the city. Global best in class Restaurant Group.

Responsibilities

• Greet and welcome guests in a warm, professional manner as the first point of contact.
• Handle guest enquiries via phone, email, and in person; record bookings accurately.
• Respond to emails and enquiries in a timely and courteous manner.
• Manage reservations and seating arrangements to optimise guest experience.
• Build rapport with guests to ensure a memorable dining experience and repeat visits.
• Coordinate with team members to maintain high standards of guest care and service quality.

Qualifications and attributes

• Strong customer service skills with a friendly, professional demeanor.
• Excellent organizational and communication abilities.
• Ability to handle high volumes of inquiries with accuracy and politeness.
• Passion for creating memorable guest experiences in a fast-paced restaurant environment.
• Experience in front-of-house operations is advantageous but not required.

Benefits and development

• 50% discount on food and drink in UK Gordon Ramsay Restaurants.
• 50% discount on Gordon Ramsay Academy classes & courses for you and friends & family.
• Fantastic 50% staff discount on food and drink in UK restaurants (existing).
• Access to world-class training & development opportunities globally including WSET Accreditation Levels 1-3.
• MyndUp: up to 2 hours/month free, anonymous mental health support and wellbeing services.
• Preferential room rates at Gordon Ramsay Restaurants partner hotels.
• CODE membership with unlimited access to industry offers across restaurants, bars and hotels.
• Amazing family meals on duty.

About the employer and inclusivity

If you have a love for hospitality, a passion for creating memorable guest experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We are an inclusive employer, devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We celebrate diversity in every sense and are committed to diversity, equality, and inclusion. Everyone is welcome in our Gordon Ramsay Restaurants family.