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- Tasks: Lead guest bookings and enquiries, ensuring a world-class experience.
- Company: Join Gordon Ramsay Restaurants, a renowned brand in the hospitality industry.
- Benefits: Enjoy competitive pay, flexible hours, and amazing staff discounts.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Experience in high-quality guest service and strong communication skills required.
- Other info: Access to mental health support and global training opportunities.
The predicted salary is between 28800 - 42000 £ per year.
We are on the search for a high calibre Guest Experience Executive who can take the lead in handling guest bookings and enquiries via phone or emails at our Support Office in Wandsworth, SW London. As a world-class restaurant business and brand, delivering the highest levels of guest experience is crucial, therefore this role sits at the very heart of our business.
Youll need to be a strong, experienced Guest Services expert with a good understanding of hospitality standards.
Key Accountabilities:- Responsible for delivering world-class pre-dining experience over the phone and emails
- Actively listen and respond promptly to guests enquiries
- Ensure cross-selling and up-selling opportunities are maximised
- Ensure inventory for the sites is maximised at all times
- Ensure all required guest information is completed on the booking system (Guest Centre - OpenTable)
- Ensure that all guests related personal information is kept confidential at all times
- Ensure knowledge of all promotions and offerings is kept up to date to enable you to provide guests with accurate information
- Currently work in high quality and fast paced guest service environment
- Flexibility in working hours 5 days out of 7. Reservations covered: Monday to Saturday 9am to 8pm, Sunday 10am to 6pm
- Outstanding communication skills
- Excellent problem resolution skills along with outstanding communication and active listening skills
- High organisation skills and respectful of current company processes
- Problem solving, active and adaptable listening skills
- Knowledge of hospitality industry standards
- Quickly build rapport with guests and teams
- Knowledge of restaurant diary systems (Opentable Guest Centre preferable)
- Knowledge of Microsoft Office
- Excellent communication skills
- Previous experience in a similar role within high volume restaurant group or hospitality business.
- Competitive Pay Rate
- Wage stream employer - Employees can access up to 50% of wages before payday
- Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment
- A fantastic 50% staff discount on food and drink in UK restaurants
- 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotels
- MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy
- 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels
- Lunch provided at Office Locations and in Restaurants
If youd like to develop your career in a best-in-class global restaurant business - apply today.
We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
Guest Experience Executive employer: Gordon Ramsay Restaurants
Contact Detail:
Gordon Ramsay Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Familiarise yourself with the OpenTable Guest Centre system, as it's crucial for managing bookings. If you can demonstrate your knowledge of this system during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills by practising active listening techniques. This will help you respond effectively to guest enquiries and build rapport quickly, which is essential in a guest-facing role.
✨Tip Number 3
Research the latest trends in the hospitality industry, especially regarding guest experience. Being knowledgeable about current standards and practices will allow you to engage in meaningful conversations during interviews.
✨Tip Number 4
Prepare examples from your previous experience where you've successfully resolved guest issues or enhanced their experience. This will showcase your problem-solving skills and adaptability, which are key for this role.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Guest Experience Executive position. Tailor your application to highlight relevant experience in guest services and hospitality.
Craft a Compelling CV: Ensure your CV showcases your experience in high-quality guest service environments. Highlight any specific roles where you handled bookings, enquiries, or used restaurant diary systems like OpenTable.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional guest experiences. Mention your communication skills and problem-solving abilities, and provide examples of how you've successfully managed guest interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at Gordon Ramsay Restaurants
✨Showcase Your Communication Skills
As a Guest Experience Executive, outstanding communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully handled guest enquiries or resolved issues.
✨Familiarise Yourself with Hospitality Standards
Make sure you have a solid understanding of hospitality industry standards. Research the company’s values and service expectations, and be prepared to discuss how you can contribute to maintaining these standards in your role.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've effectively solved problems in a fast-paced environment. This will show your potential employer that you can handle challenges and maintain a high level of guest satisfaction.
✨Demonstrate Knowledge of Booking Systems
If you have experience with OpenTable or similar reservation systems, be sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies, as this is crucial for managing guest bookings efficiently.
