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- Tasks: Provide top-notch IT support and solve tech issues for users across the company.
- Company: Join Gordon Murray Group, a leader in luxury automotive engineering.
- Benefits: Enjoy competitive salary, private medical scheme, and enhanced pension plans.
- Why this job: Make a real impact by ensuring smooth IT operations in a high-performance environment.
- Qualifications: Experience in IT support and strong knowledge of Windows and macOS systems.
- Other info: Diverse workplace committed to equal opportunities and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
At Gordon Murray Group, precision doesn’t stop with engineering and manufacturing; it extends to the systems and infrastructure that keep our business running seamlessly. Behind every vehicle programme, every supplier interaction, and every design review sits reliable, secure, and responsive IT. That’s where you come in. We are seeking an IT Support Analyst to deliver high-quality 1st and 2nd line support across the Group. Acting as the primary point of contact for end users, you will ensure incidents, service requests, problems, and changes are managed effectively through our IT Service Management platform. Working closely with Infrastructure, Applications, and Cyber Security teams, you will help maintain operational continuity while continuously improving the overall user experience.
Key Responsibilities
- Act as the first point of contact for IT-related queries via ITSM, email, Microsoft Teams, or in person.
- Deliver 1st and 2nd line technical support across hardware, software, operating systems, and networks.
- Diagnose and resolve issues across Windows, macOS, Microsoft 365, and core business systems.
- Escalate complex incidents to Infrastructure, Applications, or Cyber Security teams as appropriate.
- Ensure all tickets are logged, prioritised, and resolved in line with SLAs and OLAs.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
- Manage system imaging, patching, upgrades, and endpoint maintenance.
- Administer identity and access management processes including Active Directory, Entra ID (Azure AD), Exchange, DNS, and DHCP.
- Support endpoint and mobile device management solutions such as Intune and MDM platforms.
- Assist with Azure administration, virtual environments (VMware / Hyper‑V), and basic network troubleshooting.
- Coordinate IT onboarding and offboarding, including equipment provisioning and inductions.
- Contribute to ITIL‑aligned service management processes and continuous improvement initiatives.
- Monitor recurring issues, identify trends, and proactively improve service delivery.
- Support cyber security posture through structured access control and secure endpoint practices.
Skills, Knowledge and Expertise
- You are a structured and service‑focused IT professional who enjoys solving problems and supporting users in a fast‑moving environment.
- You combine technical capability with clear communication and understand that great IT support is as much about user experience as it is about technical resolution.
- You’ll Likely Bring:
- Proven experience in IT support, service desk, or desktop administration roles.
- Strong working knowledge of Windows and macOS operating systems.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience supporting Microsoft 365 and cloud‑based identity platforms.
- Familiarity with endpoint management tools such as Intune.
- Experience using ITSM / ticketing systems and remote support tools.
- Understanding of cyber security principles and data protection best practice.
- ITIL Foundation certification (or working towards it).
Why This Role Matters
Every department across Gordon Murray Group relies on stable, secure, and responsive IT systems. This role sits at the heart of operational continuity, ensuring minimal disruption, strong cyber hygiene, and a consistently positive user experience. If you enjoy solving technical problems, improving service processes, and playing a visible role in keeping a high‑performance organisation running smoothly, this is your opportunity to make a genuine impact.
Benefits
- Competitive Base Salary
- Private Medical Scheme
- Life Assurance
- Holiday Loyalty Bonus Scheme
- Enhanced Personal Pension Plan
- Enhanced Maternity & Paternity Pay
- Cycle to Work Scheme
- Salary Sacrifice Car Lease Scheme
- Parking Onsite
Gordon Murray Group is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, race, marital status, genetic information or parental status. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. All applicants must have the Right to Work in the UK.
About Gordon Murray Group: Gordon Murray Group is a UK‑based global luxury brand dedicated to creating and manufacturing the world’s greatest driving cars. These ultra‑exclusive cars are engineered and designed without compromise to provide unrivalled driving experiences and driver‑centric connection.
IT Support Analyst employer: Gordon Murray Group
Contact Detail:
Gordon Murray Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Gordon Murray Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, macOS, and Microsoft 365. We want to see how you tackle real-world IT issues!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've resolved tricky IT issues in the past. This is your chance to shine and demonstrate your service-focused mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Gordon Murray Group.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your technical know-how with Windows, macOS, and Microsoft 365, as well as any experience with ITSM systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can enhance user experience. Share specific examples of how you've solved problems in previous roles to show us what you bring to the table.
Showcase Your Communication Skills: Since this role involves being the first point of contact for users, it's crucial to demonstrate your clear communication style. Use straightforward language in your application to reflect how you would interact with end users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Gordon Murray Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss how you've diagnosed and resolved issues in the past, as well as any experience with ITSM tools. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Communicate Clearly
Since this role is all about user experience, practice explaining technical concepts in simple terms. Think about how you would explain a complex issue to someone who isn’t tech-savvy. Clear communication can set you apart from other candidates.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach problem-solving.
✨Understand Cyber Security Basics
Familiarise yourself with key cyber security principles and data protection best practices. Be ready to discuss how you would support the company's cyber hygiene and secure endpoint practices. This knowledge is crucial for maintaining operational continuity.