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- Tasks: Be the friendly face of our practice, welcoming patients and managing appointments.
- Company: Gordon House Surgery, a respected practice in Ealing with a supportive team.
- Benefits: Join a compassionate team and make a real difference in community health.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Perfect for those who love helping others in a busy, rewarding environment.
- Qualifications: Great communication skills and a passion for patient care.
The predicted salary is between 22000 - 26000 £ per year.
As the first point of contact for our patients, you'll play a key role in creating a welcoming, supportive experience for everyone who walks through our doors. This role is perfect for someone who enjoys helping people, thrives in a busy environment, and takes pride in getting things right. You'll join a friendly, experienced team who value collaboration, kindness, and good humour. If you want a role where your work genuinely makes a difference to the health and wellbeing of our community, we'd love to meet you.
Main duties of the job:
- Provide a welcoming first point of contact for patients attending the practice, whether in person or by telephone.
- Manage appointments efficiently, including booking, amending, and signposting patients to the most appropriate clinician or service.
- Handle patient enquiries with professionalism, sensitivity, and confidentiality, ensuring accurate information is given at all times.
About us:
Gordon House Surgery is a longstanding, respected practice serving a diverse and growing patient population in Ealing. The practice is led by seven GP Partners, supported by salaried GPs, GP registrars, nurses, HCAs, pharmacists, administrators, and a dedicated reception team. The surgery's mission is clear: to provide an excellent, high quality health experience for all patients, delivered with professionalism, compassion, and continuous improvement.
Job locations: 78 Mattock Lane, Ealing, London, W13
GP Practice Receptionist in London employer: Gordon House Surgery
Contact Detail:
Gordon House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Practice Receptionist in London
✨Tip Number 1
Make sure to research the practice before your interview. Knowing about Gordon House Surgery's values and mission will help you connect with the team and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling enquiries and managing appointments with professionalism and kindness.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows that you take the role seriously and are ready to represent the practice well.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to embrace the busy environment at the practice.
We think you need these skills to ace GP Practice Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and kindness to our practice. A friendly tone can make a big difference in showing us you're the right fit for our team.
Highlight Relevant Experience: Make sure to mention any previous experience that relates to being a receptionist or working in a busy environment. We love seeing how you've handled similar roles before, especially if you've managed appointments or dealt with patient enquiries.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to see your skills and experiences. Avoid fluff – we want to know exactly why you’d be great for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for.
How to prepare for a job interview at Gordon House Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Gordon House Surgery. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your People Skills
As a GP Practice Receptionist, you'll be the first point of contact for patients. Be prepared to share examples of how you've successfully handled difficult situations or provided excellent customer service in the past. Highlight your ability to remain calm and professional under pressure.
✨Practice Common Scenarios
Think about the types of enquiries you might receive and how you would respond. Practising scenarios like managing appointments or dealing with sensitive patient information can help you feel more confident during the interview. Role-playing with a friend can be particularly useful!
✨Emphasise Teamwork and Kindness
Gordon House Surgery values collaboration and kindness, so be sure to express your enthusiasm for working as part of a team. Share experiences where you've contributed to a positive team environment and how you believe kindness plays a crucial role in patient care.