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- Tasks: Deliver world-class tours and exceptional customer service at The Cairn Distillery.
- Company: Join a passionate team at a renowned whisky distillery.
- Benefits: Gain valuable experience in hospitality with full training provided.
- Other info: Flexible hours, dynamic environment, and opportunities for personal growth.
- Why this job: Be part of an exciting visitor experience and learn about the whisky industry.
- Qualifications: Customer service experience and a passion for whisky are a plus.
The predicted salary is between 12 - 15 £ per hour.
Fixed Term, 24 hours per week (3 days). We have an exciting opportunity for a Guest Experience Host to join our Cairn Distillery for a fixed term period until October. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.
To assist and advise retail shopping experience for all visitors to complement and enhance their overall experience at The Cairn Visitor Centre.
The successful candidate will have:
- Knowledge or interest of the whisky industry is highly desirable.
- Previous tour hosting experience and knowledge on whisky production would be an advantage, however full training will be provided.
- Experience in a customer facing role is essential.
- Excellent interpersonal skills.
- Pleasant telephone manner.
- A willingness to go the extra mile to provide excellent customer service.
- The ability to work well in a team and on your own.
- Good listening skills.
- Experience of working in the tourism/Hospitality industry is desirable.
- Excellent verbal communication and presentation skills.
- Working knowledge of a foreign language would be beneficial.
- Basic IT Skills.
- A first aid qualification would be beneficial.
- The ability to remain calm and efficient under pressure.
- Flexibility to work across all areas of the visitor experience.
- Previous food and beverage experience and knowledge on whisky production would be an advantage, however full training will be provided.
- Experience in a Food Preparation environment would be beneficial.
- Serve beverages both alcoholic and non-alcoholic including coffee made using an espresso machine.
- Meet and maintain the highest possible standards of food hygiene in all areas. This includes but not limited to cleaning all surfaces, areas, crockery, cutlery, and equipment.
- Perform regular safety checks i.e., fridge temperature.
- Must be over the age of 18 (alcohol sales).
Applications must be submitted by noon on Thursday 14th May 2026.
Seasonal Guest Experience Host - The Cairn in Grantown on Spey employer: Gordon and MacPhail
Contact Detail:
Gordon and MacPhail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Guest Experience Host - The Cairn in Grantown on Spey
✨Tip Number 1
Get to know the company and its products! Research The Cairn Distillery and understand their whisky production process. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a world-class experience, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining our team at The Cairn.
We think you need these skills to ace Seasonal Guest Experience Host - The Cairn in Grantown on Spey
Some tips for your application 🫡
Show Your Passion for Whisky: If you've got a love for whisky or the industry, let it shine through in your application! We want to see your enthusiasm and any relevant experiences that could enhance our guests' experience at The Cairn.
Highlight Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to showcase your previous experiences in customer-facing roles. Share specific examples of how you've gone the extra mile for customers!
Be Yourself: We’re looking for genuine personalities who can connect with our visitors. Don’t be afraid to let your unique voice come through in your application – we want to know the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our team!
How to prepare for a job interview at Gordon and MacPhail
✨Know Your Whisky
Brush up on your whisky knowledge before the interview. Familiarise yourself with the basics of whisky production and the different types of whisky. This will not only show your interest in the industry but also help you connect with the interviewers who are likely passionate about it.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you went the extra mile for a customer. Highlighting your interpersonal skills and ability to handle challenging situations will demonstrate that you're the right fit for a customer-facing role at The Cairn.
✨Practice Your Presentation Skills
Since this role involves hosting tours, practice speaking clearly and confidently about topics related to whisky and the distillery. You might even want to rehearse a mini-tour presentation to showcase your verbal communication skills during the interview.
✨Be Ready for Teamwork Questions
Think of instances where you've successfully worked as part of a team. The interviewers will want to know how you collaborate with others, so be prepared to discuss your experiences and how you contribute to a positive team environment.