At a Glance
- Tasks: Deliver world-class tours and exceptional customer service at The Cairn Distillery.
- Company: Join a family-owned premium spirits company with a rich heritage.
- Benefits: Gain valuable experience in tourism and hospitality with full training provided.
- Other info: Flexible hours and opportunities to enhance your knowledge in the whisky industry.
- Why this job: Be part of a passionate team and share your love for whisky with visitors.
- Qualifications: Customer-facing experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Permanent - 36.25 hours over 5 days.
Gordon & MacPhail, a fourth-generation family-owned premium spirits company based in Elgin, Scotland, is renowned as a Scotch whisky maturation expert. The business also owns Scotch whisky distillery, Benromach, on the outskirts of Forres, and The Cairn Distillery near Grantown-on-Spey.
We have an exciting opportunity for a Guest Experience Host to join our Cairn Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.
To assist and advise retail shopping experience for all visitors to complement and enhance their overall experience at The Cairn Visitor Centre.
The successful candidate will ideally have:
- A knowledge or interest in the whisky industry.
- Previous tour hosting experience and knowledge on whisky production is an advantage; however full training will be provided.
- Experience working in tourism/hospitality.
- Experience in a customer facing role is essential.
- Excellent interpersonal skills.
- Excellent verbal communication and presentation skills.
- Working knowledge of a foreign language would be beneficial.
- A willingness to go the extra mile to provide an excellent customer service.
- The ability to work well in a team and on your own.
- The ability to remain calm and efficient under pressure.
- Flexibility to work across all areas of the visitor experience.
- Must be over the age of 18 (alcohol sales).
Applications must be submitted by noon on Thursday 11th June 2026.
Guest Experience Host - The Cairn in Grantown on Spey employer: Gordon and MacPhail
Gordon & MacPhail is an exceptional employer, offering a vibrant work culture that celebrates the rich heritage of Scotch whisky in the picturesque setting of Elgin, Scotland. As a Guest Experience Host at The Cairn Distillery, you will be part of a dedicated team committed to delivering outstanding customer service and creating memorable experiences for visitors. With opportunities for personal growth and development within a family-owned business, you will thrive in an environment that values passion, teamwork, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - The Cairn in Grantown on Spey
✨Tip Number 1
Get to know the company! Research Gordon & MacPhail and The Cairn Distillery. Understanding their values and what makes them tick will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! As a Guest Experience Host, you'll be sharing the rich history of whisky. Prepare a few engaging stories about whisky production or memorable guest experiences to showcase your passion and communication skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at The Cairn. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Cairn. Good luck!
We think you need these skills to ace Guest Experience Host - The Cairn in Grantown on Spey
Some tips for your application 🫡
Show Your Passion for Whisky:Let us know why you're excited about the whisky industry! Share any personal experiences or interests you have that relate to whisky. This will help us see your enthusiasm and fit for the role.
Highlight Your Customer Service Skills:We want to hear about your previous experiences in customer-facing roles. Be sure to include specific examples of how you've gone the extra mile to provide excellent service, as this is key for us at The Cairn.
Be Yourself in Your Application:Don’t be afraid to let your personality shine through! We’re looking for someone who can connect with our guests, so a friendly and approachable tone in your application will go a long way.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gordon and MacPhail
✨Know Your Whisky
Brush up on your knowledge of whisky production and the history of the Cairn Distillery. Being able to discuss the nuances of different whiskies and their maturation processes will show your genuine interest in the industry and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to deliver outstanding service will resonate well, especially since this role focuses heavily on guest experience.
✨Practice Your Presentation Skills
Since you'll be hosting tours, practice speaking clearly and confidently about the distillery and its offerings. You might even want to do a mock tour for friends or family to get comfortable with presenting information in an engaging way.
✨Be Ready for Teamwork Questions
Think of times when you've successfully worked as part of a team. The interviewers will likely want to know how you handle collaboration and support your colleagues, so have some solid examples ready to share.
