At a Glance
- Tasks: Deliver unforgettable whisky tours and provide top-notch customer service to visitors.
- Company: Join the passionate team at Gordon and MacPhail's Benromach Distillery.
- Benefits: Flexible working hours, full training, and a chance to dive into the whisky world.
- Other info: Permanent role with 36.25 hours over 5 flexible days.
- Why this job: Be part of an exciting industry and create memorable experiences for guests.
- Qualifications: Strong people skills and a love for customer service; whisky knowledge is a plus!
The predicted salary is between 20000 - 25000 € per year.
Gordon and MacPhail is seeking a Guest Experience Host for the Benromach Distillery in Forres, Scotland. You will be part of a passionate team delivering exceptional tour experiences and customer service to visitors of the distillery.
Ideal candidates should have:
- Strong interpersonal skills
- Experience in customer-facing roles
- A keen interest in the whisky industry
Full training will be provided, and applicants must be over 18. This permanent position offers 36.25 hours over 5 flexibly arranged days.
Whisky Tour Host — Guest Experience & Service Star in Forres employer: Gordon and MacPhail
Gordon and MacPhail is an exceptional employer, offering a vibrant work culture at the picturesque Benromach Distillery in Forres, Scotland. With a strong emphasis on employee growth, we provide comprehensive training and development opportunities for our team members, ensuring they thrive in their roles while sharing their passion for whisky with visitors. Join us to be part of a dedicated team that values exceptional service and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Whisky Tour Host — Guest Experience & Service Star in Forres
✨Tip Number 1
Get to know the distillery inside out! Research Gordon and MacPhail, their history, and what makes Benromach Distillery special. This will help you stand out during interviews and show your genuine interest in the whisky industry.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about delivering exceptional customer service, try role-playing with friends or family. This will help you feel more confident when interacting with guests during the tour.
✨Tip Number 3
Network with others in the industry! Attend whisky events or join online forums to connect with people who share your passion. You never know who might have insights or tips that could help you land the job.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm for the role, so make sure to submit your application directly on our site. It shows you're serious about joining our team at Benromach Distillery!
We think you need these skills to ace Whisky Tour Host — Guest Experience & Service Star in Forres
Some tips for your application 🫡
Show Your Passion for Whisky:When you're writing your application, let your love for whisky shine through! Share any experiences or knowledge you have about the industry, as it’ll show us that you’re genuinely interested in being a part of our team.
Highlight Your Customer Service Skills:We want to know how you've wowed customers in the past! Use specific examples from your previous roles to demonstrate your strong interpersonal skills and how you’ve created memorable experiences for guests.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with our visitors, so a bit of your unique flair will go a long way in making your application stand out!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Benromach Distillery!
How to prepare for a job interview at Gordon and MacPhail
✨Know Your Whisky
Brush up on your whisky knowledge before the interview. Familiarise yourself with different types of whisky, especially those produced by Gordon and MacPhail. Showing genuine interest and understanding of the product will impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your suitability for a role focused on guest experience.
✨Practice Your Interpersonal Skills
Since this role requires strong interpersonal skills, practice engaging in friendly conversations. You might want to role-play with a friend or family member, focusing on active listening and making connections. This will help you feel more comfortable during the actual interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the distillery and the role itself. This shows that you’re genuinely interested in the position and the company. For example, ask about the training process or what a typical day looks like for a Whisky Tour Host.
