At a Glance
- Tasks: Deliver world-class tours and exceptional customer service at Benromach Distillery.
- Company: Join a prestigious family-owned luxury spirits company with a rich heritage.
- Benefits: Flexible hours, full training, and a chance to work in a vibrant team.
- Other info: Great opportunity for personal growth in a dynamic tourism environment.
- Why this job: Be part of an exciting whisky experience and share your passion with visitors.
- Qualifications: Customer-facing experience and a love for hospitality; whisky knowledge is a plus.
The predicted salary is between 20000 - 25000 € per year.
Permanent – 36.25 hours over 5 days with reasonable flexibility.
Founded in 1895, Gordon & MacPhail is a luxury spirits company owned by a fourth generation of family members and situated in Elgin, Scotland. The company, which is well-known for its expertise in the ageing of Scotch whisky, also owns the distilleries of Benromach, which is located outside of Forres, and The Cairn, which is close to Grantown-on-Spey.
We have an exciting opportunity for a Guest Experience Host to join our Benromach Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.
The successful candidate will have:
- Knowledge or interest of the whisky industry is highly desirable.
- Previous tour hosting experience and knowledge on whisky production would be an advantage, however full training will be provided.
- Experience of working in the tourism/Hospitality industry is desirable.
- Experience in a customer facing role is essential.
- Excellent interpersonal skills.
- A willingness to go the extra mile to provide an excellent customer service.
- The ability to work well in a team and on your own.
- Excellent communication and presentation skills.
- Working knowledge of a foreign language would be beneficial.
- The ability to remain calm and efficient under pressure.
- Must be over the age of 18 (alcohol sales).
Applications must be submitted by noon on Friday 22nd May 2026.
Guest Experience Host - Benromach in Forres employer: Gordon and MacPhail
Gordon & MacPhail is an exceptional employer, offering a unique opportunity to work at the historic Benromach Distillery in the picturesque setting of Elgin, Scotland. With a strong focus on employee development and a supportive work culture, team members enjoy flexible working hours and the chance to engage with whisky enthusiasts from around the world, all while being part of a family-owned business that values tradition and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Benromach in Forres
✨Tip Number 1
Get to know the company and its products inside out! Research Gordon & MacPhail and Benromach Distillery, so you can chat confidently about their whisky and history during your interview. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Practice your storytelling skills! As a Guest Experience Host, you'll be sharing the distillery's story with visitors. Try rehearsing how you'd present a tour, focusing on engaging your audience and making it memorable.
✨Tip Number 3
Network like a pro! Connect with people in the whisky and hospitality industries on LinkedIn or at local events. You never know who might have insider tips or even a referral for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Host - Benromach in Forres
Some tips for your application 🫡
Show Your Passion for Whisky:Let us know why you're excited about the whisky industry! Share any personal experiences or interests you have that relate to whisky, as this will help us see your enthusiasm for the role.
Highlight Customer Service Skills:Since this role is all about providing an outstanding experience, make sure to showcase your customer-facing experience. Tell us about times you've gone the extra mile for a guest or customer!
Be Yourself in Your Application:We want to get to know the real you! Use a friendly tone and let your personality shine through in your application. This helps us see how you'd fit into our team at Benromach.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Gordon and MacPhail
✨Know Your Whisky
Brush up on your knowledge of whisky production and the history of Benromach. Being able to discuss the distillation process or the unique characteristics of their whiskies will show your genuine interest in the industry and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create memorable experiences will resonate well, as this role is all about delivering outstanding service.
✨Practice Your Presentation Skills
Since you'll be hosting tours, practice speaking clearly and confidently. You might even want to do a mock tour for friends or family to get comfortable with presenting information engagingly and enthusiastically.
✨Be Ready for Teamwork Questions
Think of situations where you've successfully worked in a team. The interviewers will likely want to know how you collaborate with others, so have a few stories ready that demonstrate your teamwork and communication skills.
