At a Glance
- Tasks: Support daily operations, manage orders, and handle customer inquiries in a dynamic environment.
- Company: Goral, a family-run footwear brand focused on craftsmanship and sustainability.
- Benefits: Full-time role with opportunities for growth and hands-on experience in a creative industry.
- Other info: Work in a vibrant Sheffield workshop with a focus on quality and customer service.
- Why this job: Join a passionate team and contribute to high-quality, handcrafted footwear production.
- Qualifications: Experience in admin or operations, strong organisational skills, and a love for fashion.
The predicted salary is between 28800 - 43200 € per year.
Company Description
Goral is an independent, family-run footwear brand committed to craftsmanship, quality, and sustainability. Every pair of Goral shoes is handcrafted in our Sheffield workshop, blending traditional methods with contemporary design. We pride ourselves on small-batch production and a direct-to-customer model, with operations spanning manufacturing, e-commerce, wholesale, and custom orders.
Role Description
This is a full-time on-site role for an Operations Assistant located in Sheffield. The Operations Assistant will support daily operations, ensure efficient operations management, handle customer service inquiries, and assist with analytical tasks. Additionally, the role includes maintaining clear communication across various departments to optimize workflow and operational efficiency.
Key Responsibilities
- Support daily operations across manufacturing, logistics, and customer service.
- Process and manage online and wholesale orders via our e-commerce and internal systems.
- Coordinate with workshop staff to ensure timely production and dispatch of footwear.
- Liaise with suppliers for materials, tracking deliveries and maintaining inventory records.
- Handle customer enquiries via email and phone in a professional and timely manner.
- Assist with packaging and quality control checks before dispatch.
- Maintain accurate data records, reports, and documentation (e.g. order tracking, stock levels).
- Support planning and delivery of custom or made-to-order footwear projects.
- Assist the Operations Manager with workflow improvements and operational planning.
- Work closely with marketing, sales, and production teams to align on priorities.
Essential Skills & Attributes
- Previous experience in an administrative, operations, or fulfilment role.
- Strong organisational and communication skills.
- Excellent attention to detail and a proactive mindset.
- Comfortable using spreadsheets, order management systems, and e-commerce platforms.
- Ability to work both independently and collaboratively within a small team.
- Interest in high-quality products, footwear, or fashion manufacturing.
Desirable
- Experience with Shopify, ERP tools, or inventory management systems.
- Background in retail, DTC brands, or manufacturing environments.
- Familiarity with materials or supply chain logistics.
Key Competencies
- Practical and adaptable
- Reliable and self-motivated
- Good time management
- Committed to quality and customer service
- Comfortable in a workshop and office environment
Working Conditions
- Based at our Sheffield workshop and office
- Monday to Friday (occasional flexibility during busy periods)
- Some physical activity (e.g. packaging, handling stock) is part of the role
Operations Assistant in Sheffield employer: Goral & Son Ltd
Goral is an exceptional employer that values craftsmanship, quality, and sustainability, offering a supportive work culture in our Sheffield workshop. As an Operations Assistant, you will benefit from hands-on experience in a family-run business that prioritises employee growth and collaboration across departments, ensuring a fulfilling and rewarding career path. With a commitment to small-batch production and direct customer engagement, Goral provides a unique opportunity to be part of a dedicated team passionate about high-quality footwear.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Goral or similar companies.
✨Tip Number 2
Show off your skills! If you get the chance, create a portfolio or a presentation that highlights your experience in operations and customer service. This can really set you apart when you meet potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Goral and express your interest in the Operations Assistant role. A friendly email can go a long way in making a memorable impression.
✨Tip Number 4
Prepare for interviews by researching Goral’s values and products. Show that you’re not just looking for any job, but that you genuinely care about their commitment to craftsmanship and sustainability. It’ll make you stand out!
We think you need these skills to ace Operations Assistant in Sheffield
Some tips for your application 🫡
Show Your Passion for Craftsmanship:When writing your application, let us know why you’re excited about working with a family-run brand like Goral. Share your enthusiasm for quality and sustainability in footwear, as it aligns with our values.
Highlight Relevant Experience:Make sure to mention any previous roles in operations or customer service. We want to see how your skills can support our daily operations and enhance our workflow, so be specific about your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your experience and skills. We appreciate clarity just as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Goral & Son Ltd
✨Know the Brand Inside Out
Before your interview, take some time to research Goral thoroughly. Understand their commitment to craftsmanship, sustainability, and their unique direct-to-customer model. This knowledge will not only impress the interviewers but also help you align your answers with their values.
✨Showcase Your Organisational Skills
As an Operations Assistant, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved workflow efficiency. Be ready to discuss how you can bring that same level of organisation to Goral's operations.
✨Demonstrate Your Customer Service Savvy
Customer service is a big part of this role, so think of specific instances where you've handled customer inquiries effectively. Highlight your communication skills and how you ensure customer satisfaction, as this will resonate well with Goral's focus on quality and service.
✨Be Ready for Practical Questions
Expect questions that assess your familiarity with e-commerce platforms and order management systems. Brush up on your knowledge of tools like Shopify or ERP systems, and be prepared to discuss how you've used them in previous roles to streamline operations.
