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- Tasks: Lead a dynamic team to ensure speedy and accurate deliveries.
- Company: Gopuff delivers everyday essentials quickly, no matter the time or weather.
- Benefits: Enjoy holiday pay, sick pay, and career growth opportunities.
- Why this job: Join a vibrant team reshaping retail while enjoying snacks and a fun culture.
- Qualifications: Experience in retail or warehouse environments; strong work ethic and communication skills required.
- Other info: Flexible hours during peak times; be part of an inclusive and diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
Gopuff is looking for an Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, the Operations Supervisor plays an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.
Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We’re assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before.
You will be responsible for leading the team during your shift:
- Leading: showing the warehouse team how it’s done, leading by example and being responsible for that shift.
- Training: training new team members and being confident on process and product.
- Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers.
- Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience.
- Issue resolution: contact customer for substituted or out-of-stock items.
- Goods in/out: receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies.
- Stock management: put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo.
- Warehouse management: keep the warehouse clean, organized and a space you can be proud of.
About You:
- You have experience working in a restaurant, dark store, retail or warehouse environment.
- General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite).
- Strong work ethic, punctual, responsible and honest.
- Must thrive in fast-paced environments.
- Effective communication skills.
- Organised, team-oriented, positive attitude and helpful.
- Flexible and available during peak hours (5pm - 4:30am).
Benefits:
- Holiday Pay + Sick Pay.
- Career growth opportunities.
- Performance appraisal.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Operations Supervisor employer: Gopuff
Contact Detail:
Gopuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Gopuff's operations and values. Understanding their commitment to fast, efficient delivery and customer satisfaction will help you align your responses during interviews and show that you're a good fit for the team.
✨Tip Number 2
Highlight your experience in fast-paced environments. Since the role requires thriving under pressure, share specific examples from your past jobs where you successfully managed multiple tasks or resolved issues quickly.
✨Tip Number 3
Demonstrate your leadership skills. As an Operations Supervisor, you'll be leading a team, so be prepared to discuss how you've trained or motivated others in previous roles, showcasing your ability to lead by example.
✨Tip Number 4
Be ready to discuss your problem-solving abilities. The role involves issue resolution, so think of instances where you've successfully handled challenges, particularly in a warehouse or retail setting, to illustrate your capability.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Supervisor at Gopuff. Highlight your relevant experience in your application, especially in areas like team leadership, order accuracy, and warehouse management.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your experience in fast-paced environments, effective communication skills, and any relevant software knowledge.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to lead a team and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Gopuff
✨Show Your Leadership Skills
As an Operations Supervisor, you'll be leading a team. During the interview, share examples of how you've successfully led teams in the past, whether in a warehouse, retail, or restaurant environment. Highlight your ability to train new members and lead by example.
✨Demonstrate Problem-Solving Abilities
Gopuff values quick thinking and effective issue resolution. Prepare to discuss specific instances where you've resolved conflicts or handled unexpected challenges in a fast-paced environment. This will showcase your ability to maintain order accuracy and ensure smooth operations.
✨Emphasise Your Organisational Skills
The role requires strong organisational skills for stock management and warehouse upkeep. Be ready to talk about your methods for keeping things organised and efficient, and how you manage inventory to minimise out-of-stock situations.
✨Express Your Enthusiasm for the Role
Gopuff is looking for candidates who are passionate about their work. Show your enthusiasm for the role and the company during the interview. Discuss why you want to be part of Team Blue and how you can contribute to reshaping the world of retail.
