Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via email and live chat, ensuring a smooth experience.
- Company: Gopuff delivers everyday essentials quickly, revolutionising convenience across the UK.
- Benefits: Enjoy remote work flexibility and be part of a dynamic team.
- Why this job: Join a fast-paced start-up culture focused on genuine customer interactions and innovation.
- Qualifications: Experience in customer service and tech-savvy skills are essential.
- Other info: This is a 0 hour contract role; flexibility for evenings and weekends is required.
The predicted salary is between 24000 - 36000 £ per year.
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to food and drinks, and in some markets, alcohol – in just minutes. With over 35 live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionizing an industry? This opportunity might be for you! As a Customer Support agent you’ll work alongside a 30+ group of agents as we look to expand our services across the UK! We are fast, reliable, friendly and conversational with our customers. We don’t speak in jargon and like to have genuine interactions with our customers. Please note this role is a 0 hour contract. You must be based in and have the right to work in the UK. You will: Answer tickets across email and live chat. Provide live support to our stores across the UK, to help provide the best possible experience to customers. Help us to build our processes and systems as we scale. Deliver exceptional customer support using our CRM platform Kustomer and UJET. Embody Gopuff’s tone of voice, and helping resolve their issues in real time. Be required to work weekends and in shift patterns. About you: This role will require you to be fully flexible, and available evenings and weekends. You have the right to work in the UK. You have experience using Customer Service platforms to deliver live support to customers. You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential. You are comfortable with technology and troubleshooting across multiple screens showing live orders. You are comfortable working in a fast-paced, start-up environment. Speaking a second language is a plus! You are able to work remotely within the UK. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Gopuff by 2x Get notified about new Customer Service Representative jobs in London, England, United Kingdom . London, England, United Kingdom 1 day ago Customer Service – Meaningful Client Interactions London, England, United Kingdom 1 week ago Customer Success / Customer Support – London – 2025 London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 14 hours ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 month ago Customer service (EE) key account manager London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 days ago (native Japanese) Customer Support Consultant, emails/chats (Remote) London, England, United Kingdom 1 month ago South East, England, United Kingdom 3 days ago French or German-Speaking Account Manager, Mid-Market London, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago Account Manager, Affiliate Marketing (German Fluency) London, England, United Kingdom 2 weeks ago Hertfordshire, England, United Kingdom 2 weeks ago Senior customer service (GB) key account manager London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Customer service (SE) key account manager Onboarding Specialist – French Speaking – 100% remote – Spain/Italy/Portugal/UK London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago National account manager Foodservice (M/W) South East, England, United Kingdom 3 days ago Key Account Manager – Group/Chain Restaurants | TheFork London, England, United Kingdom 3 days ago London, England, United Kingdom 9 hours ago London, England, United Kingdom 1 week ago St Albans, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Services Agent (Fully Remote) employer: Gopuff
Contact Detail:
Gopuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent (Fully Remote)
✨Tip Number 1
Familiarise yourself with Gopuff's services and customer support approach. Understanding their tone of voice and the types of products they offer will help you align your communication style during interviews.
✨Tip Number 2
Highlight any experience you have with live chat and email support platforms, especially Kustomer and UJET. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to handle customer complaints with empathy. Think of specific examples from your past roles where you successfully resolved issues while maintaining a positive customer experience.
✨Tip Number 4
Show your flexibility and willingness to work in a fast-paced environment. Be ready to discuss how you've adapted to changing situations or schedules in previous jobs, as this is crucial for a role that requires weekend and evening availability.
We think you need these skills to ace Customer Services Agent (Fully Remote)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Gopuff is looking for in a Customer Services Agent. Highlight your relevant experience and skills that align with their requirements, such as customer service experience and familiarity with CRM platforms.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your ability to work in a fast-paced environment, your experience with live support, and any technology skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Gopuff and how you can contribute to their mission of providing exceptional customer service.
Showcase Your Communication Skills: Since the role involves direct interaction with customers, ensure your application reflects strong communication skills. Use clear and concise language, and consider including examples of how you've successfully resolved customer issues in the past.
How to prepare for a job interview at Gopuff
✨Understand Gopuff's Values
Before your interview, take some time to research Gopuff's mission and values. They pride themselves on being fast, reliable, and friendly, so be prepared to discuss how you embody these traits in your previous customer service roles.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past experiences where you successfully handled customer complaints with empathy and understanding. Highlight any situations where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Technology
Since the role involves using CRM platforms like Kustomer and UJET, it’s a good idea to brush up on your tech skills. If you have experience with similar platforms, mention this during the interview to demonstrate your comfort with technology.
✨Prepare for Shift Patterns
As the role requires flexibility with evenings and weekends, be prepared to discuss your availability openly. Showing that you are adaptable and willing to work varied hours will reflect positively on your commitment to the role.
