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For Companies At a Glance
- Tasks: Lead operations for a flagship restaurant and growing catering division in London.
- Company: Dynamic hospitality group with a focus on premium service and growth.
- Benefits: Competitive salary plus performance-based bonus, with opportunities for career advancement.
- Other info: Exciting role with potential to grow a dedicated catering team and enhance service standards.
- Why this job: Join a vibrant team and shape the future of dining and events in London.
- Qualifications: 7-10 years in senior hospitality operations with strong leadership skills.
The predicted salary is between 54000 - 84000 £ per year.
We are seeking an experienced Operations Manager to take a lead role across both our flagship restaurant at 1 Lombard Street and our growing off-site catering division, Lombard Hospitality.
This is a senior operational appointment focused on ensuring that confirmed bookings and forward pipeline are supported by disciplined staffing, planning and delivery – without compromising the standards of our core restaurant operation.
The Role
You will work closely with the Sales & Marketing Director and Finance team to ensure that operational capacity, labour deployment and cost control consistently align with business demand across both restaurant and catering activity. The immediate priority will be to strengthen delivery capability using the existing 1 Lombard Street team, while progressively building a dedicated catering operations structure capable of supporting increased event volume in a commercially sustainable way. As the catering division scales, responsibility will extend toward coordinating concurrent off-site delivery across multiple London venues.
Key Responsibilities
- Restaurant – 1 Lombard Street
- Day-to-day operational leadership
- Maintaining service standards and guest experience
- Labour planning and rota oversight
- Productivity and staffing deployment
- Wage cost and GP management
- Compliance with H&S, food safety and HR procedures
- Working with Finance on budgets and reporting
- Deployment of restaurant teams across off-site events
- Maintaining service standards across both operations
- Development of a dedicated catering team
- Recruitment and training of ops event staff
- Equipment planning and supplier coordination
- Oversight of event staffing levels
- Delivery support for operationally complex functions
- Post-event performance review
- Alignment of operational capacity with confirmed bookings
About You
- 7–10+ years’ senior hospitality operations experience
- Premium restaurant background with catering or events exposure
- Demonstrable P&L ownership
- Labour cost control experience
- Experience supporting multi-site or off-site delivery
- Strong leadership and team development capability
- Commercially aware and structured in approach
- Calm under pressure and solutions-focused
- Experience contributing to tenders, pitches or contract mobilisation would be advantageous.
What Success Looks Like (12–18 months)
- Labour and cost ratios maintained within target
- Catering delivery supported without disruption to restaurant service
- Dedicated catering team established in line with event growth
- Increase in event volume and client base
- Catering turnover progressing toward £1.2m
- Delivery of agreed revenue and profitability budgets
- Consistent service standards across both operations
To apply, please submit your CV via LinkedIn or contact us directly for a confidential discussion.
Ops Manager Lombard Street and Lombard Hospitality in London employer: GOOSEBOX LIMITED
Contact Detail:
GOOSEBOX LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ops Manager Lombard Street and Lombard Hospitality in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about opportunities at 1 Lombard Street or Lombard Hospitality. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and improved operations in previous roles. This is key for an Ops Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at 1 Lombard Street and Lombard Hospitality.
We think you need these skills to ace Ops Manager Lombard Street and Lombard Hospitality in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Ops Manager role. Highlight your senior hospitality operations experience and any relevant achievements in catering or events.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share your passion for maintaining service standards and your approach to team leadership, as these are key aspects of the role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve successfully managed P&L, labour costs, or improved service standards in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GOOSEBOX LIMITED
✨Know Your Operations Inside Out
Make sure you’re well-versed in the operations of both restaurant and catering environments. Brush up on your knowledge of staffing, planning, and delivery processes, as well as how they impact guest experience and service standards.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure situations. Be ready with examples that highlight your ability to develop staff and maintain morale while ensuring operational efficiency.
✨Understand Financial Metrics
Familiarise yourself with key financial metrics like P&L ownership, labour cost control, and budget management. Be prepared to discuss how you’ve used these metrics to drive performance and profitability in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of specific challenges you've faced in past roles and how you overcame them. This will show your potential employer that you can remain calm under pressure and find solutions that align with business goals.