Marketing Operations Senior Manager in Chipping Sodbury

Location: HQ – Chipping Sodbury (hybrid / regular collaboration across teams)

Reports To: CEO

Employment Type: Full-time

Role Overview

We’re looking for a highly organised Senior Marketing Operations Manager to lead the day-to-day delivery of Goose & Gander’s marketing function. This is a senior leadership role with ownership of marketing operations across ecommerce, paid media, CRM & email, and social channels. You’ll be responsible for translating high-level brand and growth strategy - shaped alongside the CEO and founders into clear plans, calendars, and deliverables that the marketing team can execute brilliantly. Balancing hands‑on execution with strategic planning, you’ll ensure consistent, impactful messaging across every customer touchpoint, driving meaningful engagement, footfall, and sustainable revenue growth across ecommerce, retail stores, events, and concession partners. This role is ideal for someone who thrives at the intersection of strategy, execution, and team leadership in a fast‑growing, culturally led brand.

Key Responsibilities

• Lead, manage, and develop the day‑to‑day marketing team across ecommerce, paid media, CRM & email, and social, ensuring clarity of priorities, ownership, and delivery.
• Act as the operational lead for marketing, translating strategic direction from the CEO and founders into clear plans, timelines, and deliverables.
• Build and manage an integrated marketing calendar covering ecommerce, retail, events, launches, and campaigns.
• Own and grow ecommerce performance in partnership with ecommerce and trading teams, ensuring all marketing activity is aligned to commercial goals.
• Oversee day‑to‑day digital marketing execution across site, campaigns, and channels, using data and insight to optimise traffic, conversion, retention, and customer lifetime value.
• Lead performance across paid digital channels, working with internal teams and external partners to drive efficient, scalable growth.
• Work with CRM and email marketing manager to define strategy and track execution, through delivering strong lifecycle marketing, retention, and loyalty initiatives.
• Oversee social media strategy and execution, ensuring content, messaging, and tone are consistent, on‑brand, and aligned to wider marketing objectives.
• Work closely with creative teams to deliver compelling storytelling that resonates with our audience across all channels.
• Act as a advocate of brand consistency, ensuring messaging and storytelling are cohesive, culturally relevant, and impactful at every customer touchpoint.
• Measure, report on, and continuously optimise marketing performance using customer insight, engagement metrics, and commercial results.

Brand Consistency & Customer Impact

• Ensure consistent brand messaging and storytelling across all channels, campaigns, and customer touchpoints.
• Act as a guardian of the brand, ensuring everything we put out feels cohesive, culturally relevant, and impactful.
• Measure and optimise marketing activity based on customer insight, engagement, and commercial performance.

Wider team Integration

• Build a connected marketing ecosystem across ecommerce, retail stores, events, and concession partners.
• Work closely with retail and events teams to use community, experience, and storytelling to drive footfall and engagement.
• Ensure marketing activity supports physical locations and partner spaces with locally relevant, high‑impact campaigns.

Stakeholder & Founder Collaboration

• Work directly with the CEO and founders to bring marketing strategy to life through clear execution plans.
• Provide regular performance updates, insights, and recommendations to senior stakeholders.
• Balance creative ambition with commercial focus, ensuring marketing investment delivers meaningful returns.

What We’re Looking For

• Proven experience in a senior marketing operations, growth marketing, or digital marketing role.
• Strong leadership experience managing multi‑disciplinary marketing teams.
• Hands‑on experience across ecommerce, paid media, CRM/email, and social channels.
• Highly organised, process‑driven, and comfortable leading complex, multi‑channel delivery.
• Commercially minded with strong analytical and decision‑making skills.
• Confident working with founders and senior stakeholders in a fast‑paced environment.
• Passion for fashion, culture, and building meaningful brand connections.

What We Offer

• The chance to own and grow the ecommerce and marketing performance of a UK independent clothing brand.
• Creative freedom with real influence over digital growth and brand experience.
• A supportive, collaborative, and ambitious working environment.
• Staff discount and clothing allowance.
• Career development across ecommerce, marketing leadership, and digital strategy.