b Overview /b p In this role, you deliver high-touch operational support to YouTube partners, troubleshooting complex issues to optimize platform performance. You’ll collaborate with internal teams and partner-facing groups to conduct deep-dives, share actionable insights, and drive partner growth. You’ll identify bottlenecks, analyze partner health metrics, and help scale processes. As a YouTube product expert, you’ll help resolve bugs and document learnings to reduce support volume. This role combines operations, product knowledge, and cross-functional advocacy to improve the partner experience. /p b Responsibilities /b ul li Provide high-touch support to YouTube partners via email and direct engagement /li li Troubleshoot complex technical issues and resolve product-related problems /li li Collaborate with Partner Managers, Partner Engineers, and internal teams to conduct account deep-dives /li li Share actionable insights to accelerate partner growth and improve performance /li li Analyze root causes to remove workflow bottlenecks and enhance team efficiency /li li Monitor partner health using quantitative and qualitative metrics to guide strategy /li li Develop deep product expertise and work with Product/Engineering to fix bugs and document case studies /li li Advocate for partners with cross-functional teams to drive product solutions and process improvements /li li Identify opportunities to scale operational initiatives and reduce consult volumes /li li Potentially specialize as SME in areas like Content ID, Creator Shopping, or Music /li li Work with other partner-facing teams to enhance partner happiness and growth /li /ul b Key requirements /b ul li Bachelor in Technical or Business field or equivalent practical experience /li li 2 years in technical customer support or client services, including troubleshooting /li li 2 years in project or program management with external executive stakeholders /li li Fluent in English, Arabic, French, and Spanish for regional client relationship management /li /ul ul li Navigating ambiguity with minimal guidance /li li Clear articulation of complex topics to stakeholders /li li Proactive problem-solving and innovation mindset /li li Troubleshooting complex technical issues /li li Root-cause analysis and diagnosis /li li Synthesis of technical data to inform product and process improvements /li /ul
YouTube Partner Operations Manager (Multiple Languages) employer: Google
As a Senior Manager in Ads Solutions Engineering at gTech, you will thrive in a dynamic and innovative environment that prioritises collaboration and professional growth. The company fosters a culture of continuous learning and development, offering ample opportunities to lead transformative projects while working with cutting-edge technologies. Located in a vibrant tech hub, gTech provides a unique chance to engage with top-tier clients and contribute to impactful solutions that drive success.
