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- Tasks: Lead technical governance and ensure platform health for Google Cloud's key customers.
- Company: Join Google Cloud, a leader in digital transformation and innovative technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on cloud architecture and customer success.
- Qualifications: 10 years in customer-facing roles with strong technical expertise in cloud computing.
- Other info: Work in a dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Minimum qualifications:
- Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role working with stakeholders and managing customer technical implementations or transformation programs.
- Experience with core cloud computing concepts and enterprise architecture principles, including networking (VPC, peering), compute, storage, IT security (IAM, segmentation, encryption), database systems, cloud-native application development, and operational frameworks.
- Experience presenting to technical and executive stakeholders.
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Cloud professional certifications.
- Experience supporting customers in critical cloud operations domains, including launch/capacity planning, product release management, complex technical support, or formalized escalation management procedures.
- Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.
About the Job:
As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into technical governance and modern, resilient cloud architectural strategies. You will lead the adoption of industry best practices and act as the primary point of accountability for resolving platform issues and proactive risk mitigation, to the satisfaction of executive stakeholders. You will independently forge strong executive relationships, leading the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.
Responsibilities:
- Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
- Provide technical guidance and lead the adoption of Google Cloud architecture and best practices via deep dives and workshops.
- Drive platform stability and excellence through deep architectural health assessments.
- Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly scalable, and resilient workloads.
- Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps.
- Own workload success, stabilization, and ongoing optimization to ensure sustained business value.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Technical Success Account Manager, Google Cloud Consulting employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Account Manager, Google Cloud Consulting
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Google Cloud. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and cloud concepts. We recommend doing mock interviews with friends or using online platforms to get comfortable presenting your skills to stakeholders.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects and successes in cloud implementations. This will give you an edge when discussing your experience with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Success Account Manager, Google Cloud Consulting
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 10 years of customer-facing experience in your application. We want to see how you've managed technical implementations and transformation programmes, so don’t hold back on those details!
Get Technical: Since this role is all about Google Cloud, be sure to showcase your knowledge of core cloud computing concepts and enterprise architecture principles. Mention any relevant projects or experiences that demonstrate your expertise in networking, IT security, and cloud-native applications.
Tailor Your Application: Take a moment to tailor your application to the job description. Use the same language and keywords we’ve included, as it shows you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Google
✨Know Your Cloud Stuff
Make sure you brush up on your cloud computing concepts and enterprise architecture principles. Be ready to discuss networking, compute, storage, and IT security in detail. The more you can demonstrate your technical knowledge, the better you'll impress those executive stakeholders.
✨Showcase Your Customer-Facing Experience
Prepare examples from your past roles where you've successfully managed customer technical implementations or transformation programmes. Highlight how you’ve built strong relationships with stakeholders and resolved complex issues, as this will show your ability to be a trusted advisor.
✨Practice Presenting to Executives
Since you'll be presenting to technical and executive stakeholders, practice your presentation skills. Use clear, concise language and focus on translating complex technical details into business value. This will help you convey your ideas effectively during the interview.
✨Be Ready for Technical Governance Questions
Expect questions about your experience with technical governance activities, like leading Architecture Review Boards or developing reference architectures. Prepare to discuss how you've established best practices and ensured platform health in previous roles, as this is crucial for the position.
