Technical Program Manager, Customer Network Solutions
Technical Program Manager, Customer Network Solutions

Technical Program Manager, Customer Network Solutions

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead complex projects, manage schedules, and communicate with cross-functional teams.
  • Company: Join Google, a global leader in technology and innovation.
  • Benefits: Enjoy flexible work options, competitive salary, and a vibrant workplace culture.
  • Why this job: Make an impact by driving customer success and collaborating with diverse teams.
  • Qualifications: Bachelor's degree and 5 years of program management experience required.
  • Other info: Google values diversity and is committed to equal opportunity for all applicants.

The predicted salary is between 43200 - 72000 £ per year.

Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in program management.
  • Experience in customer-facing roles within the technology industry, in the networking space.
  • Experience working in the networking industry.

Preferred Qualifications:

  • Experience working with large, complex organizations and cross-functional teams.
  • Excellent communication and presentation skills, with the ability to articulate technical concepts to a non-technical audience.
  • Strong problem-solving and analytical skills.
  • Passion for driving customer success and delivering exceptional customer experiences.

As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team’s analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In this role, you will identify and prioritize key customer needs and challenges, and help develop tailored strategies to address them effectively. You will collaborate with globally distributed teams to manage and drive the development and delivery of enterprise network engineering products, utilizing automation and software programs to provide efficient network services to customers. Build and maintain strong relationships with key stakeholders within the product areas, including program, engineers, and product. Advocate for the customer within Google Enterprise Network (GEN) and across Google, ensuring that customer needs are prioritized. Collaborate with Network Engineers, Software Engineers, and Project Managers to deliver large-scale technical networking projects.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Contact Detail:

Google Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Program Manager, Customer Network Solutions

✨Tip Number 1

Familiarise yourself with the latest trends and technologies in networking. Being well-versed in current industry standards will not only boost your confidence but also help you engage in meaningful conversations with potential colleagues during interviews.

✨Tip Number 2

Network with professionals in the field of technical program management and customer network solutions. Attend industry events, webinars, or local meetups to build connections that could lead to referrals or insider information about the role.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully managed complex projects in the past. Highlight your experience in cross-functional collaboration and problem-solving, as these are key skills for the role.

✨Tip Number 4

Research Google’s customer network solutions and understand their products and services. This knowledge will allow you to tailor your discussions and demonstrate your genuine interest in contributing to their success.

We think you need these skills to ace Technical Program Manager, Customer Network Solutions

Program Management
Customer-Facing Experience
Networking Industry Knowledge
Cross-Functional Team Collaboration
Excellent Communication Skills
Presentation Skills
Technical Concept Articulation
Problem-Solving Skills
Analytical Skills
Customer Success Focus
Project Scheduling
Risk Management
Stakeholder Relationship Management
Automation and Software Proficiency
Enterprise Network Engineering Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in program management and customer-facing roles within the technology and networking industries. Use specific examples to demonstrate your skills in managing complex projects and working with cross-functional teams.

Craft a Compelling Cover Letter: In your cover letter, express your passion for driving customer success and delivering exceptional experiences. Clearly articulate how your background aligns with the responsibilities of the Technical Program Manager role at Google, and mention any specific projects that showcase your problem-solving and analytical skills.

Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of how you've effectively communicated technical concepts to non-technical audiences. This could be through presentations, reports, or team meetings.

Showcase Collaboration Experience: Emphasise your experience working with large, complex organisations and globally distributed teams. Mention specific instances where you collaborated with engineers and project managers to deliver successful outcomes, as this will resonate well with Google's expectations.

How to prepare for a job interview at Google

✨Showcase Your Technical Expertise

As a Technical Program Manager, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss specific networking technologies and how they relate to customer solutions. Highlight any relevant projects you've managed that showcase your ability to lead complex technical initiatives.

✨Communicate Clearly and Effectively

Given the role's requirement to articulate technical concepts to non-technical audiences, practice explaining your past projects in simple terms. Use examples that illustrate your communication skills, especially when discussing how you’ve engaged with stakeholders from various backgrounds.

✨Emphasise Customer-Centric Thinking

Google values customer success, so be ready to share examples of how you've prioritised customer needs in your previous roles. Discuss strategies you've implemented to enhance customer experiences and how you’ve advocated for customers within your teams.

✨Prepare for Cross-Functional Collaboration

This role involves working with diverse teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that demonstrate your ability to work effectively with engineers, project managers, and other stakeholders to deliver successful outcomes.

Technical Program Manager, Customer Network Solutions
Google
Location: London
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  • Technical Program Manager, Customer Network Solutions

    London
    Full-Time
    43200 - 72000 £ / year (est.)
  • G

    Google

    10000+
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