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- Tasks: Lead operational initiatives and support decision-making for impactful projects.
- Company: Join Google’s innovative gTech team, driving transformative changes globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real difference by optimising processes and enhancing customer satisfaction.
- Qualifications: Bachelor's degree and 6 years of experience in operational leadership.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About the job gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
- Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
- Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
- Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
- Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Qualifications
- Minimum qualifications: Bachelor’s degree or equivalent practical experience. 6 years of experience in leading and executing end-to-end operational initiatives.
- Preferred qualifications: Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence. Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems. Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Strategy and Operations Lead, gUP Operations employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy and Operations Lead, gUP Operations
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at gTech or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding gTech’s mission and values. Show us how your skills in strategy and operations align with what we do. Tailor your examples to highlight your problem-solving prowess and operational excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your experience with frameworks like Agile or Six Sigma, as these are key to impressing us during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the gTech family.
We think you need these skills to ace Strategy and Operations Lead, gUP Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategy and Operations Lead role. Highlight your experience with operational initiatives and problem-solving skills, as these are key to what we’re looking for at gTech.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or driven operational excellence in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as this reflects the effective communication skills we value in our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Google
✨Know Your Frameworks
Familiarise yourself with Agile, Six Sigma, and other relevant frameworks. Be ready to discuss how you've applied these in past roles to improve processes or solve problems. This shows you can hit the ground running and understand the tools that drive operational excellence.
✨Quantify Your Achievements
Prepare specific examples of your past successes, especially those involving key performance indicators (KPIs). Use numbers to illustrate your impact, like percentage improvements in customer satisfaction or efficiency gains. This will help you stand out as a results-driven candidate.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice structuring your thoughts on how to approach ambiguous problems and translate them into actionable plans. This demonstrates your analytical mindset and ability to think on your feet.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with diverse teams. Share examples of how you've influenced stakeholders across different functions to drive projects forward. This will show that you can navigate complex organisational dynamics and foster collaboration effectively.
