Senior Software Engineer, SRE, Cloud Incident Response

Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.

5 years of experience with software development in one or more programming languages.

5 years of experience with data structures or algorithms.

3 years of experience in designing, analyzing, and troubleshooting distributed systems, and 2 years of experience leading projects and providing technical leadership.

Experience in SRE or incident management/response environments.

Preferred qualifications:

• Experience working in computing, distributed systems, storage, or networking.
• Experience in telemetry systems, incident and risk management.
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
• Ability to debug, optimize code, and to automate routine tasks.
• Excellent problem-solving approach, with verbal and written communication skills.

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer needs and a fast rate of improvement. Additionally, SREs will keep an ever-watchful eye on our systems capacity and performance. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation.

On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Google Cloud, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Responsibilities:

• Ensure Google Cloud Platform (GCP) stability and reliability through critical incident support, while driving high-quality customer outcomes and continuous cross-GCP team collaboration.
• Create training, end-to-end processes for incident management life-cycle and partnering with Cloud Support leadership team.
• Build systems and tooling to support Incident Response team improve visibility into state of Cloud, detection of large-scale issues, communications to customers, stakeholders and customer facing teams.
• Define and escalate risks in Cloud, reduce Major incident probabilities with tactical/pragmatic approaches as needed.
• Ensure the scalability and reliability of systems throughout their life-cycle by proactively supporting pre-launch activities like system design consulting, developing platforms and frameworks, and capacity planning, while also driving continuous improvement through automation and changes that enhance reliability and velocity.