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- Tasks: Lead retail operations and create an unforgettable customer experience with Google magic.
- Company: Join Google, a leader in innovation and technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for global travel.
- Why this job: Shape the future of retail while making a real impact on customer experiences.
- Qualifications: 10 years in retail operations and strong leadership skills required.
- Other info: Dynamic role with potential for career growth and global travel.
The predicted salary is between 21600 - 36000 £ per year.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in merchandising, project management and retail store operations.
- Experience with vendor management and operations management in a retail environment.
- Experience working on business strategy and store performance management.
Preferred qualifications:
- 10 years of experience in retail operations.
- 7 years of experience leading multiple retail locations or equivalent.
- Experience working with cross-functional teams, vendor partners, and external agencies.
- Ability to build and manage teams in ambiguous environments.
- Ability to travel globally up to 40% of the time.
- Excellent written and verbal communication skills, including planning, execution and follow-up.
About the job:
As a Retail Market Manager, you will use your expertise to create a radically helpful customer experience that brings the magic of Google to life. You will work with executive management and play an integral role in shaping and supporting business and operational strategy. You will work primarily with retail operations teams to ensure consistency, provide guidance, facilitate training, and offer support. You will inspire and coordinate with teams to execute on the in-person customer experience goal locally.
Responsibilities:
- Oversee day-to-day retail operations, including the management of full-time employees (FTEs), on-site vendors, events, reporting, inventory, and merchandising compliance.
- Navigate on-the-ground operational needs, providing assistance to ensure seamless execution.
- Manage and report on store performance and customer experience metrics to drive informed business decisions.
- Evaluate and respond to customer feedback, striving to create a unique "Google" experience that exceeds expectations.
- Act as the primary liaison between stakeholders (e.g., Retail Ops, Marketing, and PR) and the retail team to ensure ideas are successfully developed and executed.
- Maintain store team readiness by providing updates on new products and programming while using customer feedback to reinforce service standards.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Retail Market Manager employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Market Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Retail Market Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they create that unique customer experience. This will help you tailor your answers and show that you're genuinely interested in bringing the magic of Google to life.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and navigating challenges in retail operations. Use specific examples to demonstrate how you've inspired teams and improved store performance in the past.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do at Google.
We think you need these skills to ace Retail Market Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 10 years of experience in merchandising and retail operations. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your achievements!
Tailor Your Application: Take a moment to customise your application for the Retail Market Manager position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision.
Communicate Clearly: Since excellent written communication is key for this role, ensure your application is clear and concise. We appreciate well-structured responses that get straight to the point while showcasing your personality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Google
✨Know Your Numbers
As a Retail Market Manager, you'll need to demonstrate your understanding of store performance metrics. Brush up on key performance indicators (KPIs) relevant to retail operations, such as sales growth, inventory turnover, and customer satisfaction scores. Be ready to discuss how you've used these metrics in past roles to drive business decisions.
✨Showcase Your Leadership Skills
With 10 years of experience in retail operations, it's crucial to highlight your leadership abilities. Prepare examples of how you've built and managed teams, especially in challenging or ambiguous situations. Think about specific instances where your leadership made a significant impact on team performance or customer experience.
✨Understand the Customer Experience
The role focuses heavily on creating a unique 'Google' customer experience. Familiarise yourself with Google's brand values and think about how you can translate those into actionable strategies for retail. Be prepared to share ideas on how to enhance customer interactions and exceed expectations based on your previous experiences.
✨Prepare for Cross-Functional Collaboration
You'll be liaising with various stakeholders, so it's essential to demonstrate your ability to work with cross-functional teams. Think of examples where you've successfully collaborated with marketing, PR, or vendor partners. Highlight your communication skills and how they helped bridge gaps between different departments to achieve common goals.
