At a Glance
- Tasks: Manage partnerships and enhance user experiences for Google products in EMEA.
- Company: Join Google, a leader in tech innovation and user advocacy.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and strategic development.
- Why this job: Make a real impact on user satisfaction and product success.
- Qualifications: 5 years in partnership management and fluent French communication skills.
The predicted salary is between 60000 - 75000 £ per year.
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in partnership management, customer support operations, or service consultancy.
- Experience managing end-to-end partnerships or client relationships.
- Ability to communicate in French fluently to support client relationship management in this region.
Minimum qualifications
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in partnership management, customer support operations, or service consultancy.
- Experience managing end-to-end partnerships or client relationships.
- Ability to communicate in French fluently to support client relationship management in this region.
Preferred qualifications
- Experience in e-commerce, consumer hardware, or customer support.
- Experience working separately to drive projects to completion with minimal guidance.
- Experience with retail partnerships and telco provider relationship management within the French market.
- Ability to manage projects with multiple stakeholders.
- Excellent problem-solving and strategy development skills.
About The Job
In g Tech Users and Products (g UP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem.
Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e. g., localization, digitization, partner integration, and more).
As a Product Support Manager for the g UP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones.
You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy.
You will identify and share user insights and advocate for improvements to the user experience.
Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life.
Our teams of trusted advisors support customers globally.
Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about g Tech, check out our video .
Responsibilities
- Manage relationships with operations and customer support teams of assigned key partners (e. g., Telcos, Retailers) in the region.
- Represent the user by providing insights and feedback to product managers and go-to-market teams to ensure core metrics like customer satisfaction and contact rate are achieved.
- Evolve the user journeys for Google platforms and devices, with a particular focus on partner engagement to deliver and support growth.
- Develop and evolve the user experience strategy for Google product offerings based on knowledge of products and local market landscapes.
- Manage the launch of new hardware products working with partner representatives, go-to-market teams, and other cross-functional stakeholders.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Product Support Manager, Pixel Partnerships (French) employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager, Pixel Partnerships (French)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Google. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Google before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Manager, Pixel Partnerships (French)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Google:Your cover letter is your chance to shine! Tell us why you want to work at Google specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Google!
How to prepare for a job interview at Google
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
