At a Glance
- Tasks: Manage partnerships and enhance customer support for Google products in EMEA.
- Company: Join a leading tech giant dedicated to improving user experiences.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and strategic project management.
- Why this job: Be a key player in shaping user experiences with innovative Google products.
- Qualifications: 8 years in partnership management; fluent in Dutch and Arabic preferred.
The predicted salary is between 56700 - 69300 £ per year.
Minimum qualifications
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in partnership management, customer support operations, or service consultancy.
- Experience managing end-to-end partnerships or client relationships.
Preferred qualifications
- Experience in e-commerce, consumer hardware, or customer support.
- Experience with Retail partnerships and Telco provider relationship management within the EMEA markets.
- Experience working independently to drive projects to completion with minimal guidance.
- Ability to communicate fluently in Dutch and Arabic to support client relationship management in the region.
- Ability to manage complex projects with multiple stakeholders.
- Excellent problem-solving and strategy development skills.
About the job
In g Tech Users and Products (g UP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem.
Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e. g., localization, digitization, partner integration, and more).
As a Product Support Manager for the g UP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones.
You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy.
You will identify and share user insights and advocate for improvements to the user experience.
Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life.
Our teams of trusted advisors support customers globally.
Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about g Tech, check out our video.
Responsibilities
- Manage relationships with operations and customer support team of assigned key partners (e. g., Telcos, Retailers) in the region.
- Represent the user by providing insights and feedback to Product Managers and Go-To-Market teams to ensure core metrics like Customer Satisfaction and contact rate are achieved.
- Evolve the user journeys for Google Platforms and Devices, with a particular focus on partner engagement to deliver and support growth.
- Develop and evolve the user experience strategy for Google product offerings based on a knowledge of products and local market landscapes.
- Manage the launch of new hardware products working with partner representatives, Go-To-Market teams, and other cross-functional stakeholders.
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Product Support Manager, Pixel Partnerships employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager, Pixel Partnerships
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Google!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Google would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Google through your school's career services!
We think you need these skills to ace Product Support Manager, Pixel Partnerships
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Support Manager, Pixel Partnerships, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Support Manager, Pixel Partnerships position at Google. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Google
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
