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- Tasks: Drive customer success by managing SaaS deployment and resolving technical blockers.
- Company: Join Google Cloud, a leader in innovative cloud technology.
- Benefits: Competitive salary, flexible working locations, and opportunities for professional growth.
- Why this job: Make a real impact on businesses by leveraging cutting-edge cloud solutions.
- Qualifications: Bachelor's degree and 6 years of experience in cloud architecture or support roles.
- Other info: Be part of a dynamic team with a focus on digital transformation and customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
- Experience with programming languages, debugging, or systems design.
Preferred qualifications:
- Experience in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
- Experience with Google Cloud products and differentiating from competition.
- Experience working with product and support teams to resolve technical blockers.
- Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer delivery.
- Experience with development or implementation of AI agents in an enterprise environment.
- Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.
About The Job:
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a SaaS Outcome Customer Engineer (OCE), you will drive initial and ongoing revenue ramp for our SaaS customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped license agreements into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of Google Cloud SaaS products.
Responsibilities:
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of license agreements, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new license agreements within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Outcome Customer Engineer, SaaS Delivery employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outcome Customer Engineer, SaaS Delivery
✨Tip Number 1
Get to know the company inside out! Research Google Cloud's products and services, especially those related to SaaS. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate your experience with cloud native architecture and how it relates to the role. Be ready to discuss specific projects where you've influenced technical stakeholders or resolved blockers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Google Cloud.
We think you need these skills to ace Outcome Customer Engineer, SaaS Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your cloud native architecture experience and any relevant programming languages you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at StudySmarter. Don’t forget to mention any experience with Google Cloud products or similar technologies.
Showcase Your Technical Skills: Since this role involves technical leadership, be sure to include specific examples of how you've engaged with technical stakeholders or resolved blockers in past projects. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Google
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud native architecture and Google Cloud products. Be ready to discuss how you've used programming languages like Python or Java in past roles, especially in customer-facing situations. This will show that you can not only understand the tech but also communicate it effectively to stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve real-world problems or clear technical blockers. Think of specific examples from your experience where you successfully managed deployment plans or resolved issues. This will demonstrate your practical skills and ability to think on your feet.
✨Showcase Your Customer Engagement Skills
Since this role involves a lot of interaction with customers and partners, be prepared to share examples of how you've influenced technical stakeholders or guided customers through change management. Highlight your communication style and how you build relationships to drive successful outcomes.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture, especially around innovation and collaboration. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of helping customers transform their businesses using technology.
