YouTube Partner Operations Manager (English, Arabic, French) in London

London Full-Time On-site

Apply Now

Minimum qualifications:

Bachelor's degree in a technical, business, a related field, or equivalent practical experience.
2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.
2 years of experience in managing projects or programs, engaging with external executive stakeholders.
Ability to communicate in English, Arabic and French fluently, as this is a customer-facing role that requires interaction with local stakeholders.

Preferred qualifications:

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
2 years of experience in a customer-facing role.

About the job

The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High Touch Support, the team consistently prioritises partner and creator needs. Whether resolving complex issues, providing comprehensive platform education, or facilitating channel growth, we advocate a Creator-centric approach.

As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., Music Labels, Media Companies, independent creators, etc.). You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth. You will also have the opportunity to specialize in high-impact product areas (e.g., Content ID, Creator Shopping, Music) as a subject matter expert, collaborating with technical product areas to drive long-term product health and supportability.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Provide high-quality email and operational support to partners, resolving localized technical issues to maximize their platform performance.
Collaborate with Partner Managers to conduct deep-dives and deliver partner-facing presentations tailored to North African/Maghreb regional markets.
Partner internally with Partner Engineers and stakeholders on YouTube product workflows, sharing growth insights and documenting regional case studies.
Track key quantitative/qualitative metrics, identify technical bugs or localized root-cause trends, and coordinate resolution with product teams.
Streamline workflows and drive operational efficiency by identifying and eliminating bottlenecks to reduce global consult volumes.