At a Glance
- Tasks: Be the go-to tech advisor for public sector clients, ensuring smooth operations and customer satisfaction.
- Company: Join Google for Public Sector, where innovation meets government needs.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for professional growth and skill development.
- Why this job: Make a real impact in the public sector while working with advanced cloud solutions.
- Qualifications: Bachelor’s degree in a technical field and 8 years of customer-facing experience required.
The predicted salary is between 60000 - 80000 € per year.
Must be a British citizen to meet compliance and security clearance requirements.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management.
- Ability to travel up to 20% of the time, including onsite commitments with customers.
- Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
- Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
- Experience in service management (e.g., ITIL), with a focus on managing technical escalations and ensuring customer support health.
- Deep understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
- Proven ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.
About the job:
Google for Public Sector brings the magic of Google to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With Google Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, Google supports the needs of public sector customers.
As a Technical Account Manager (TAM) for GDC air-gapped, you will be the primary technical advisor and the 'voice of customer health' for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments.
You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the delivery team, customer engineering and product/engineering.
Responsibilities:
- Own post-sales relationships for platform administrator teams, leading QBRs focused on platform health, reliability, and strategic feedback loops regarding hardware and release timing.
- Act as the primary interface for feature requests and architectural guidance, collaborating with internal teams to strategically plan and adopt new customer workloads.
- Plan delivery of training on operational topics, develop learning roadmaps, and lead hackathons to foster skill development for customer staff.
- Lead resolutions for complex technical escalations involving compliance and updates, while coordinating release planning and informing customers of new arrivals.
- Support customers in managing spend effectively, and liaise with product teams to resolve billing issues related to GDC integration.
Technical Account Manager, GDC air-gapped in London employer: Google
At Google for Public Sector, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic work environment. Our commitment to employee growth is evident through tailored training programmes and opportunities to engage with cutting-edge technologies, particularly in the realm of cloud solutions for the public sector. Located in the UK, we offer a unique chance to make a meaningful impact while enjoying a supportive culture that values diversity and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, GDC air-gapped in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they relate to air-gapped solutions or cloud operations. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website that highlights your projects, especially those involving technical implementations or cloud migrations. This gives you a chance to demonstrate your skills beyond just a CV.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Technical Account Manager, GDC air-gapped in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 8 years of experience in customer-facing roles. We want to see how you've driven technical implementations and managed escalations, especially in cloud operations. Tailor your examples to match the job description and show us why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, so we can easily see your qualifications and skills.
Connect with Our Mission:Let us know why you're excited about working with Google for Public Sector. Share your passion for improving citizen services and how your background aligns with our goals. This will help us see your enthusiasm and commitment to the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Google
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cloud operations and air-gapped solutions. Be ready to discuss your experience with application migration and any relevant projects you've worked on. This will show that you’re not just familiar with the concepts but have practical experience too.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully managed relationships in the past. Think about times when you’ve driven technical implementations or resolved escalations. Highlight your ability to communicate effectively with both technical teams and C-suite executives.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially those involving compliance and operational challenges. Practise articulating your thought process and decision-making skills in these scenarios, as it will demonstrate your problem-solving abilities and strategic thinking.
✨Understand the Company’s Mission
Familiarise yourself with Google for Public Sector and its goals. Knowing how GDC air-gapped fits into their mission will help you align your answers with their values. It shows that you’re genuinely interested in the role and understand the impact of your work on public sector customers.
