Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational initiatives and support decision-making for a dynamic team.
- Company: Join Google’s innovative gTech Strategy and Operations team.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by optimising processes and enhancing customer satisfaction.
- Qualifications: Bachelor's degree and 6 years of experience in operations leadership.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.
Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities
- Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
- Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
- Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
- Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
- Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Qualifications
- Minimum qualifications: Bachelor's degree or equivalent practical experience.
- 6 years of experience in leading and executing end-to-end operational initiatives.
- Preferred qualifications: Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence.
- Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems.
- Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Strategy and Operations Lead, gUP Operations in London employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy and Operations Lead, gUP Operations in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at gTech or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into gTech’s operations and values. Show us you understand their mission and how your skills can help them achieve it. Tailor your examples to highlight your problem-solving prowess and operational excellence.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you refine your answers and boost your confidence. Focus on articulating your experience with frameworks like Agile or Six Sigma, as these are key to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to gTech’s amazing journey.
We think you need these skills to ace Strategy and Operations Lead, gUP Operations in London
Some tips for your application 🫡
Show Your Strategy Skills: When you're writing your application, make sure to highlight your experience with strategy and operations. We want to see how you've tackled complex problems and delivered results in previous roles. Use specific examples that demonstrate your ability to think critically and execute effectively.
Be Data-Driven: Since we value analytics, include any relevant metrics or KPIs you've worked with in your past experiences. This will show us that you understand the importance of data in driving business decisions. Don't just tell us about your achievements; quantify them!
Tailor Your Application: Make sure your application speaks directly to the job description. Use the same language and keywords that we’ve used to describe the role. This not only shows that you’ve done your homework but also helps us see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Google
✨Know Your Metrics
Make sure you come prepared with a solid understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used metrics in past roles to drive decisions and improve operational efficiency.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle ambiguous problems during the interview. Think of examples from your experience where you structured complex issues into actionable plans, and be ready to share your thought process on how you approached these challenges.
✨Familiarise Yourself with Frameworks
Brush up on Agile, Six Sigma, or any other frameworks mentioned in the job description. Be ready to discuss how you've applied these methodologies in previous roles to enhance customer satisfaction and streamline processes.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with diverse teams. Prepare examples that demonstrate your ability to influence stakeholders across different functions, and how you’ve managed organisational change effectively in past projects.
