Senior Forward Deployed Developer, Cloud, Applied AI in London

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience testing and launching software products, and 3 years of experience with software design and architecture.
• 5 years of experience with one or more of the following: Speech/audio, reinforcement learning, ML infrastructure, or specialization in another ML field.
• 5 years of experience with ML design and ML infrastructure.

Preferred qualifications:

• Master's degree or PhD in Engineering, Computer Science, or a related technical field.
• 5 years of experience with data structures and algorithms.
• 3 years of experience working in a complex, matrixed organization involving cross-functional or cross-business projects.

About the job:

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day.

As a Forward Deployed Developer (FDE), you will be at the forefront of applying Google's Generative AI to solve real-world issues for our customers. You will act as a specialized software developer embedded with key accounts, working to build, deploy, and optimize sophisticated AI agents on our Customer Engagement Suite (CES) platform. You will bridge the gap between our core product developing teams and customer needs, directly accelerating customer success and shaping the future of our AI products.

Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI.

Responsibilities:

• Partner directly with customers to understand their business issues.
• Design, co-develop, debug, and deploy custom conversational AI agents and solutions to accelerate their time to value.
• Systematize learnings from customer engagements by creating reusable tools, building documentation and accelerators, and establishing best practices across the organization.
• Act as a high-level problem solver, empowered to write bespoke code, develop custom tooling, and even contribute directly to the core product codebase to resolve critical customer issues.
• Lead the design and implementation of solutions in specialized ML areas, optimize ML infrastructure, and guide the development of model optimization and data processing strategies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.