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- Tasks: Manage partnerships and enhance user experiences for Google products in the EMEA region.
- Company: Join a leading tech giant dedicated to improving user experiences globally.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and user advocacy.
- Why this job: Be a key player in shaping customer support strategies for innovative Google products.
- Qualifications: Fluent German speaker with experience in partnership management and customer support.
The predicted salary is between 60000 - 80000 £ per year.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in partnership management, customer support operations, or service consultancy.
- Experience in partner/client relationship management.
- Ability to communicate in German fluently to support client relationship management in this region.
Preferred qualifications:
- Experience working separately to deliver projects to completion with minimal guidance.
- Experience in e-commerce, consumer hardware, or customer support.
- Experience with Retail partnerships and Telco provider relationship management within the German market.
- Ability to manage projects with multiple stakeholders.
- Excellent problem-solving and strategy development skills.
About the job:
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Product Support Manager for the gUP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones. You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy. You will identify and share user insights and advocate for improvements to the user experience.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Responsibilities:
- Manage relationships with operations and customer support team of assigned key partners (e.g., Telcos, Retailers) in the region.
- Represent the user by providing insights and feedback to Product Managers and Go-To-Market teams to ensure core metrics like Customer Satisfaction and contact rate are achieved.
- Evolve the user journeys for Google Platforms and Devices, with a particular focus on partner engagement to deliver and support growth.
- Develop and evolve the user experience strategy for Google product offerings based on a knowledge of products and local market landscapes.
- Manage the launch of new hardware products working with partner representatives, Go-To-Market teams, and other cross-functional stakeholders.
Product Support Manager, Pixel Partnerships (German) in London employer: Google
Contact Detail:
Google Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager, Pixel Partnerships (German) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially how they relate to user experience and customer support. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. Focus on showcasing your problem-solving skills and your ability to manage relationships, as these are key for the Product Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at StudySmarter.
We think you need these skills to ace Product Support Manager, Pixel Partnerships (German) in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5 years of experience in partnership management or customer support operations. We want to see how you've managed relationships and delivered projects, so don’t hold back on those details!
Speak Our Language: Since this role requires fluency in German, be sure to showcase your language skills in your application. Whether it’s in your cover letter or CV, let us know how you’ve used your German skills in a professional setting.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific experiences that relate to managing projects with multiple stakeholders or working in e-commerce. We love seeing candidates who understand what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Google
✨Know Your Stuff
Make sure you’re well-versed in the specifics of partnership management and customer support operations. Brush up on your knowledge of the German market, especially regarding retail partnerships and telco providers. This will show that you understand the landscape and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully tackled challenges in project management or client relationships. Highlight how you developed strategies to improve user experiences or resolved issues effectively. This will demonstrate your ability to think critically and act decisively.
✨Communicate Clearly in German
Since fluency in German is crucial for this role, practice articulating your thoughts in German before the interview. You might even want to prepare some key phrases related to customer support and partnership management to showcase your language skills during the conversation.
✨Engage with the Company’s Mission
Familiarise yourself with Google’s mission and the gTech team’s objectives. Be ready to discuss how your values align with theirs and how you can contribute to creating helpful and trusted experiences for users. This shows genuine interest and a proactive attitude towards the role.