We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., As a Product Support Manager for the gUP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones. You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy. You will identify and share user insights and advocate for improvements to the user experience. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. To learn more about gTech, check out our video. Bachelor’s degree or equivalent practical experience. ~5 years of experience in partnership management, customer support operations, or service consultancy. ~ Ability to communicate in French fluently to support client relationship management in this region. Experience in e-commerce, consumer hardware, or customer support. Experience working separately to drive projects to completion with minimal guidance. Experience with retail partnerships and telco provider relationship management within the French market. Ability to manage projects with multiple stakeholders. Excellent problem-solving and strategy development skills. Manage relationships with operations and customer support teams of assigned key partners (e.g., Represent the user by providing insights and feedback to product managers and go-to-market teams to ensure core metrics like customer satisfaction and contact rate are achieved. Evolve the user journeys for Google platforms and devices, with a particular focus on partner engagement to deliver and support growth. Develop and evolve the user experience strategy for Google product offerings based on knowledge of products and local market landscapes.
Product Support Manager, Pixel Partnerships (French) in London employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
