At a Glance
- Tasks: Manage partnerships and enhance user experiences for Google products in EMEA.
- Company: Join a leading tech giant dedicated to improving user experiences globally.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and user advocacy.
- Why this job: Be a key player in shaping customer support strategies for innovative Google products.
- Qualifications: 8 years in partnership management; fluent in Dutch and Arabic preferred.
The predicted salary is between 59400 - 72600 £ per year.
Minimum qualifications
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in partnership management, customer support operations, or service consultancy.
- Experience managing end-to-end partnerships or client relationships.
Preferred qualifications
- Experience in e-commerce, consumer hardware, or customer support.
Experience with Retail partnerships and Telco provider relationship management within the EMEA markets.
- Experience working independently to drive projects to completion with minimal guidance.
- Ability to communicate fluently in Dutch and Arabic to support client relationship management in the region.
- Ability to manage complex projects with multiple stakeholders.
- Excellent problem-solving and strategy development skills.
About the job In g Tech Users and Products (g UP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem.
Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e. g., localization, digitization, partner integration, and more).
As a Product Support Manager for the g UP team in EMEA, you will play a critical role in building and executing strategies to deliver great customer service for users of Google Platforms and Devices (P&D), including Pixel phones.
You will own the third-party support strategy for assigned EMEA countries and will partner with telcos and retailers in those markets, as well as internal teams, to deliver the strategy.
You will identify and share user insights and advocate for improvements to the user experience.
Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life.
Our teams of trusted advisors support customers globally.
Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about g Tech, check out our video .
Responsibilities
- Manage relationships with operations and customer support team of assigned key partners (e. g., Telcos, Retailers) in the region.
- Represent the user by providing insights and feedback to Product Managers and Go-To-Market teams to ensure core metrics like Customer Satisfaction and contact rate are achieved.
- Evolve the user journeys for Google Platforms and Devices, with a particular focus on partner engagement to deliver and support growth.
- Develop and evolve the user experience strategy for Google product offerings based on a knowledge of products and local market landscapes.
- Manage the launch of new hardware products working with partner representatives, Go-To-Market teams, and other cross-functional stakeholders.
Product Support Manager, Pixel Partnerships in London employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
