At a Glance
- Tasks: Manage partner relationships and support operations for top Android partners.
- Company: Join Google’s gTech Users and Products team, making a global impact.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic role with a chance to work on cutting-edge technology.
- Why this job: Be at the forefront of innovation, influencing product strategy for billions.
- Qualifications: 5 years in technical project management and partner support roles.
The predicted salary is between 65000 - 80000 £ per year.
Minimum qualifications
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience in partner support operations and partner relationships in consumer technology.
Experience with project or program management, working with cross-functional teams, technical and business stakeholders.
Preferred qualifications
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- Expertise in scaling partner insights solutions and programs.
- Strong knowledge of TV, media, and app development processes.
About the job The g Tech Users and Products (g UP) organization's mission is to advocate Google’s users by creating helpful and trusted experiences across the product ecosystem.
We work across different teams like Product, Sales, Marketing, and Legal to ensure our products work for consumers and partners.
We harness both technical expertise and operations to bring the magic of Google support to billions of users globally.
Our list of services reflects the range of g UP’s core competencies, which help products succeed or fail fast and bring the best of Google to all users, getting products to market at an incredible scale.
As a Product Support Manager for the Android Ecosystem Partner Operations team, you will manage strategic operational relationships and oversee onboarding and support operations with top partners across the Android Ecosystem.
You will be part of a global team of partner operations managers, providing support for key Android partners to ensure they deliver a high-quality experience on our platforms.
In this role, you will balance partner services with ecosystem support operations for Android products, such as Google TV, Chrome OS and Android XR.
You will engage with our external partners and internal leaders in Product, Engineering, and Business Development, and share partner and user voice insights to create joint strategies for key launches.
By resolving complex partner issues, driving partner support services, and delivering critical operational insights to internal teams, you will directly influence product strategy and advocate a trusted, premium ecosystem for billions of users worldwide.
Google creates products and services that make the world a better place, and g Tech’s role is to help bring them to life.
Our teams of trusted advisors support customers globally.
Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about g Tech, check out our video .
Responsibilities
- Manage operational relationships with top partners, supporting them to integrate with our latest features and maintain a standard of quality that delights our users.
- Represent our partners by providing insights and feedback to product and engineering teams to advocate for their needs.
- Identify and execute on process optimization opportunities, in order to improve speed and quality, drive partner satisfaction, and reduce support costs.
- Partner with cross-functional stakeholders (Product, BD, Engineering) to execute on business initiatives and influence product and support strategy.
Product Support Manager, Android Ecosystem Partner Operations in London employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Manager, Android Ecosystem Partner Operations in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Google!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Google would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Google through your school's career services!
We think you need these skills to ace Product Support Manager, Android Ecosystem Partner Operations in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Support Manager, Android Ecosystem Partner Operations, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Support Manager, Android Ecosystem Partner Operations position at Google. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Google
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
