Infrastructure Operations Engineer, Sovereign Operations - South East (Hampshire) in London

Must be a British citizen to meet compliance and security clearance requirements. Office location will be a satellite site in the South East (Hampshire), with occasional travel to London. This is an on-site position, requiring a standard five day per week schedule in the office.

Minimum qualifications:

• Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience.
• 2 years of experience automating infrastructure provisioning, developer operations, or continuous integration, delivery, designing, building, deploying of cloud-based solution architectures.
• Experience in either Linux/Docker/Kubernetes technologies or Windows and Active Directory environments.
• Experience in scripting and development languages (e.g., Python, Go, Bash) for Automation.
• Experience with physical and virtual infrastructure, operating systems, or virtualization.
• Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.

Preferred qualifications:

• Familiarity with standard IT security practices (such as encryption, certificates, key management and use of HSMs or other specialist security equipment).
• Experience in system administration tasks in Linux or Unix.
• Experience with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, Jenkins).
• Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
• Ability to work on a team to design processes, implement projects that solve business problems, and lead or work with cross-functional groups.
• Active Developed Vetting (DV) Security Clearance.

About the job:

We aim to provide the flexibility, reliability, and scalability of public cloud for customers with exceptionally high security requirements that can only be met in a private cloud environment. We deliver and operate these private cloud deployments for the most critical customers, helping scale, secure and maintain the deployment whilst working closely with Google product teams to continually improve our technology.

This role is part of a new team focused on meeting the needs of our most critical customers in the UK. As an Infrastructure Operations Engineer, you will be deploying new infrastructure as our deployments scale, rolling out new features and updates, troubleshooting problems, and managing incidents. You will automate common tasks, manage incidents and conduct blameless retrospectives to avoid the same problems happening again. You will work with local support staff to help them with challenging problems and you will reach back into Google’s product teams for help where you need it. You will troubleshoot technical problems with a mix of debugging, networking, system administration and coding/scripting skills. If necessary you will update our playbooks, not just to help our UK team but to help similar teams around the world. You will help drive the success of Google Cloud by understanding and advocating customers issues.

Responsibilities:

• Build, configure and deploy new compute, network, storage and specialist security infrastructure, ensuring correct configuration and bring into service in line with standard playbooks from Google product teams.
• Resolve profile escalations and issues, improve the customer experience, and drive initiatives.
• Manage the health and performance of the environment using observability tools, carry out maintenance and updates to roll out new features and keep the platform secure.
• Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA).
• Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations.