Head of Customer Engineering, Manufacturing and Industrial in London

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer‐facing or support role.
• 3 years of experience as a manager leading teams in a technical customer‐facing role within professional services or sales engineering.
• Experience with cloud engineering, on‐premise engineering, virtualization, or containerization platforms.
• Experience leading technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications

• Experience with software life‐cycles, building tools, and architecting/developing software for scalable, distributed systems (e.g., data platform, AI/ML, infrastructure).
• Experience managing a team through pre‐sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information).
• Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering engaged messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity).
• Experience managing delivery and consumption plans for complex, cross‐pillar cloud solutions.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem‐solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise‐grade solutions that leverage Google's cutting‐edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of CE Managers and extended teams, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformation outcomes for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, cross‐pillar solutions, and expansion opportunities to drive technical wins.
• Partner with business leadership to define technical go‐to‐market strategies and delivery plans, with a focus on winning new workloads and driving consumption within existing ones. Through planning stages, determine alignment, coverage and staffing needs.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings with Sales and CE teams and provide insight into how to achieve technical agreements and migration strategy, working directly with customers, partners, and prospects.
• Work cross‐functionally across Google, partners, and your team to resolve technical roadblocks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.