At a Glance
- Tasks: Be the go-to tech advisor for air-gapped cloud platforms and drive customer success.
- Company: Join Google for Public Sector, transforming government services with innovative tech.
- Benefits: Competitive salary, travel opportunities, and a chance to work on impactful projects.
- Other info: Dynamic role with opportunities for growth and collaboration in a cutting-edge environment.
- Why this job: Make a real difference in public sector tech while developing your skills.
- Qualifications: 5 years in customer-facing roles and a degree in a technical field required.
The predicted salary is between 70000 - 90000 £ per year.
Must be a British citizen to meet compliance and security clearance requirements.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 5 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management.
- Ability to travel up to 20% of the time, including onsite commitments with customers.
- Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
- Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
- Experience in service management (e.g. ITIL), with a focus on managing technical escalations and ensuring customer support health.
- Understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
- Ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.
About the job:
Google for Public Sector brings the magic of Google to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With Google Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, Google supports the needs of public sector customers.
As a Cloud Success Architect (CSA) for GDC air-gapped, you will be the primary technical advisor and represent customer health for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments.
You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the Delivery team, Customer Engineering and Product/Engineering.
Responsibilities:
- Serve as a trusted technical advisor for air-gapped cloud platforms, providing specialized expertise and ad hoc architectural Q&A support.
- Own the end-to-end post-sales relationship for Platform Administrator teams, which includes supporting Quarterly Business Reviews (QBRs) and assisting customers with spend optimization.
- Plan and coordinate training for customer staff, developing learning roadmaps and leading hackathons to foster skill development.
- Act as the primary interface for customer feature requests and coordinate release planning to align needs with the product roadmap.
- Lead the resolution of complex technical escalations and collaborate with delivery teams to strategically plan and adopt new customer workloads.
Cloud Success Architect, GDC Air-Gapped in London employer: Google
At Google for Public Sector, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic work environment. Our commitment to employee growth is evident through tailored training programmes and opportunities to engage with cutting-edge technologies, particularly in the realm of air-gapped cloud solutions. Located in the UK, we offer a unique chance to make a meaningful impact on public sector organisations while enjoying a supportive culture that values diversity and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Success Architect, GDC Air-Gapped in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements. This is especially important for technical roles like Cloud Success Architect, where demonstrating your expertise can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to cloud operations and customer success. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Cloud Success Architect, GDC Air-Gapped in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your relevant experience in customer-facing roles and technical implementations. We want to see how your background aligns with the Cloud Success Architect position, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description, especially around air-gapped solutions and cloud operations, to show us you understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we want to get to know you and your skills without wading through fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Google
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cloud operations and air-gapped solutions. Be ready to discuss your experience with application migration and any relevant projects you've worked on. This will show that you’re not just familiar with the concepts but have practical experience too.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved escalations or improved customer satisfaction. Highlighting these experiences will demonstrate your ability to drive technical outcomes while keeping customers happy.
✨Communicate Like a Pro
You’ll need to interact with both technical stakeholders and C-suite executives, so practice explaining complex concepts in simple terms. Use clear, concise language and be prepared to discuss how you can develop strategic roadmaps for clients. This will show that you can bridge the gap between technical and non-technical audiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in high-stakes situations. Think through potential challenges you might face in an air-gapped environment and how you would address them. This will help you demonstrate your critical thinking and operational excellence under pressure.
