At a Glance
- Tasks: Manage technical relationships and solve complex issues for customers using Google Cloud.
- Company: Join Google Cloud, a leader in cloud computing and innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Inclusive environment with a commitment to equal opportunity.
- Why this job: Be part of a team that transforms businesses with cutting-edge technology.
- Qualifications: 10 years in a customer-facing tech role and experience with cloud platforms.
The predicted salary is between 72000 - 88000 £ per year.
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing technical role (e. g., Customer Engineer, Solutions Architect, or Developer Advocate) within the cloud computing industry.
- Experience in at least one of the following: Cloud Platforms (e. g., GCP), AI for retail industry usecases, Gemini or related AI Technologies.
- Minimum qualifications
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing technical role (e. g., Customer Engineer, Solutions Architect, or Developer Advocate) within the cloud computing industry.
- Experience in at least one of the following: Cloud Platforms (e. g., GCP), AI for retail industry usecases, Gemini or related AI Technologies.
- Preferred qualifications
- 3 years of experience in a Technical Sales Engineering Role.
- 2 years of experience in the Retail Industry.
- Proven ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions.
About The Job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally.
Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.
You listen and deliver what is most helpful for the customer.
You assist fellow sales Googlers by problem-solving key technical issues for our customers.
You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage the technical relationship with customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
- Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
- Test and inspire customers and peers to solve difficult issues with ambitious and novel solutions leveraging a sophisticated set of technical competences.
- Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
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Customer Engineer, Retail, Consumer Packaged Goods and Travel employer: Google
Google is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong commitment to professional development, team members have access to numerous growth opportunities and resources to enhance their skills. Working remotely in the UK allows for a flexible work-life balance while being part of a globally recognised leader in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer, Retail, Consumer Packaged Goods and Travel
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Google. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Google before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engineer, Retail, Consumer Packaged Goods and Travel
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Google:Your cover letter is your chance to shine! Tell us why you want to work at Google specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Google!
How to prepare for a job interview at Google
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
