At a Glance
- Tasks: Be the go-to tech advisor for air-gapped cloud platforms and support customer journeys.
- Company: Join Google for Public Sector, transforming government services with innovative tech.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on operational excellence.
- Why this job: Make a real impact in public sector tech while working with cutting-edge solutions.
- Qualifications: Bachelor’s degree in a technical field and 5 years in customer-facing roles.
The predicted salary is between 70000 - 90000 £ per year.
Must be a British citizen to meet compliance and security clearance requirements. Minimum qualifications include a Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management. Ability to travel up to 20% of the time, including onsite commitments with customers. Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
- Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
- Experience in service management (e.g., ITIL), with a focus on managing technical escalations and ensuring customer support health.
- Understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
- Ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.
About The Job:
Google for Public Sector brings the magic of Google to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With Google Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, Google supports the needs of public sector customers.
As a Cloud Success Architect (CSA) for GDC air-gapped, you will be the primary technical advisor and represent customer health for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments. You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the Delivery team, Customer Engineering and Product/Engineering.
Responsibilities:
- Serve as a trusted technical advisor for air-gapped cloud platforms, providing specialized expertise and ad hoc architectural Q&A support.
- Own the end-to-end post-sales relationship for Platform Administrator teams, which includes supporting Quarterly Business Reviews (QBRs) and assisting customers with spend optimization.
- Plan and coordinate training for customer staff, developing learning roadmaps and leading hackathons to foster skill development.
- Act as the primary interface for customer feature requests and coordinate release planning to align needs with the product roadmap.
- Lead the resolution of complex technical escalations and collaborate with delivery teams to strategically plan and adopt new customer workloads.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Cloud Success Architect, GDC Air-Gapped employer: Google
Google for Public Sector is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. As a Cloud Success Architect in the GDC Air-Gapped team, you will have the opportunity to work at the forefront of technology, driving impactful solutions for public sector clients while benefiting from comprehensive training and development programmes. With a commitment to diversity and inclusion, Google fosters an environment where every employee can thrive and contribute to meaningful projects that enhance citizen services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Success Architect, GDC Air-Gapped
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to cloud operations. We want you to shine when discussing your experience with air-gapped solutions!
✨Tip Number 3
Showcase your expertise! Bring along examples of past projects or challenges you've tackled, especially those involving technical escalations or customer support health.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Cloud Success Architect, GDC Air-Gapped
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5 years of experience in customer-facing roles. We want to see how you've driven technical implementations and managed cloud operations, so don’t hold back on the details!
Tailor Your Application:Customise your application to reflect the specific skills and experiences mentioned in the job description. If you’ve got experience with air-gapped solutions or public sector projects, let us know – it’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Google
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cloud operations and air-gapped solutions. Be ready to discuss your experience with application migration and any relevant projects you've worked on. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Understand the Role
Dive deep into the job description and understand what a Cloud Success Architect does. Familiarise yourself with the responsibilities like managing technical escalations and supporting customer health. This will help you tailor your answers to demonstrate how your skills align perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of examples from your past experiences where you successfully managed escalations or improved customer relationships, and be ready to share these stories during the interview.
✨Communicate Effectively
Since you'll be interacting with C-suite executives and technical stakeholders, practice articulating your thoughts clearly and confidently. Use simple language to explain complex ideas, and don’t hesitate to ask clarifying questions if you need more information during the interview. This shows your engagement and willingness to collaborate.
