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- Tasks: Guide customers through their Google Cloud transformation journey and drive service adoption.
- Company: Join Google Cloud, a leader in digital transformation and innovative technology.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping businesses leverage cutting-edge cloud solutions.
- Qualifications: Experience in customer-facing roles and technical implementations required.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
- Preferred qualifications: MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the job
Our Google Cloud Consulting (GCC) organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. As a TAM you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, and many more. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Establish and maintain a position as a trusted technical advisor to our strategic customers in the UKI/SSA market, building strong relationships with both technical and business stakeholders.
- Accelerate customer adoption of Google Cloud by leading the implementation journey.
- Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
- Provide expert guidance on Google Cloud best practices across areas like architecture, security, cost optimization, and operations.
- Manage and coordinate technical escalations, bringing in the right experts from across Google to resolve complex issues and ensure customer satisfaction.
- Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments.
- Work with customers and support to guide issues and escalations to resolution.
Technical Account Manager, Google Cloud Consulting employer: Google Inc.
Contact Detail:
Google Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Google Cloud Consulting
✨Tip Number 1
Network like a pro! Reach out to current or former Google employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Technical Account Manager. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer management skills. Be ready to discuss how you've driven customer success in previous roles. We want to see how you can translate your experience into helping clients adopt Google Cloud products.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in cloud operations or customer implementations. This will demonstrate your ability to think on your feet and provide value to our customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Google Cloud team. Let's get you that job!
We think you need these skills to ace Technical Account Manager, Google Cloud Consulting
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your customer-facing experience and any technical implementations you've been involved in. We want to see how you've driven transformation programs and supported customers in cloud operations.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love it when candidates show they understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Google Inc.
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of Google Cloud products like Compute Engine and BigQuery. Be ready to discuss how you've helped customers with cloud operations or migrations in the past. This will show that you understand the technical aspects and can provide valuable insights.
✨Showcase Your Customer Skills
Since this role is all about customer engagement, prepare examples of how you've built strong relationships with stakeholders. Think about times when you’ve successfully managed technical implementations or resolved escalations. Highlight your communication skills and ability to translate complex tech into business solutions.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Practice articulating how you would handle specific challenges related to cloud adoption or technical escalations. This will help you showcase your strategic thinking and technical expertise.
✨Research Google’s Culture
Familiarise yourself with Google’s values and culture. Understand their commitment to diversity and inclusion, as well as their approach to innovation. Being able to align your personal values with those of the company can make a strong impression during the interview.