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- Tasks: Lead operational initiatives and support decision-making for managing directors.
- Company: Join Google’s innovative gTech Strategy and Operations team.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by driving transformative changes and enhancing customer satisfaction.
- Qualifications: 6 years of experience in operations and a Bachelor's degree or equivalent.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Responsibilities
- Deliver support to managing directors, ensuring high-pace, on-time business cadence, team health and effective decision-making.
- Develop, lead, and execute operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution, defining, tracking, and analyzing key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.
- Achieve operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.
- Structure and solve ambiguous problems, translating goals into concrete, actionable plans and project roadmaps.
- Collaborate with and influence cross-functional stakeholders, including product, business, and marketing teams to drive recommendations, secure buy-in, and manage organisational change for key projects.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in leading and executing end-to-end operational initiatives.
- Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence.
- Knowledge of and experience applying frameworks such as Agile, Six Sigma, Systems Thinking or equivalent to solve business problems.
- Excellent problem-solving skills with experience defining, tracking, and utilizing key performance indicators (KPIs) and metrics to drive business decisions and measure success.
About the job
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with problem-solving skills to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Equal opportunity and accessibility
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Strategy and Operations Lead, gUP Operations employer: Google Inc.
Contact Detail:
Google Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy and Operations Lead, gUP Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at gTech or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to strategy and operations. Think about how you can showcase your experience with frameworks like Agile or Six Sigma. We want to see how you can apply your skills to real-world problems!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've defined and tracked KPIs to drive business decisions. This is your chance to shine and demonstrate your operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to gTech's mission.
We think you need these skills to ace Strategy and Operations Lead, gUP Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational initiatives and frameworks like Agile or Six Sigma. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Problem-Solving Skills: In your application, give examples of how you've structured and solved ambiguous problems in the past. We love candidates who can translate complex goals into actionable plans, so share those success stories with us!
Highlight Collaboration Experience: Since this role involves working with cross-functional teams, make sure to mention any relevant experiences where you’ve influenced stakeholders or managed organisational change. We’re all about teamwork here at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the Strategy and Operations Lead position. We can’t wait to hear from you!
How to prepare for a job interview at Google Inc.
✨Know Your Metrics
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've tracked and utilised these metrics in past positions to drive operational excellence.
✨Showcase Your Problem-Solving Skills
Prepare examples of ambiguous problems you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical thinking.
✨Familiarise Yourself with Frameworks
Brush up on Agile, Six Sigma, or Systems Thinking methodologies. Be prepared to discuss how you’ve applied these frameworks to improve processes and enhance customer satisfaction in your previous roles.
✨Engage with Cross-Functional Collaboration
Think of instances where you’ve influenced stakeholders across different teams. Highlight your communication skills and how you’ve managed organisational change to drive successful project outcomes.
