Senior UX Program Manager, Play UX

Experience driving progress, solving problems, and mentoring junior team members; deep expertise and applied knowledge within relevant areas.

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• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in program or project management.
• Experience with distributed systems and technical programs.
• Experience working with UX design, UX Research, UX Writing, and product and engineering teams.
• Experience in program or operations management, including execution of programs.
• Experience analyzing data to gain insights into program performance and identify improvement opportunities, including proposing and executing problem-solving approaches.

Preferred qualifications:

• 4 years of program or operations management experience, demonstrating separate execution of programs.
• Experience evaluating, testing, and prototyping programmatic solutions using GenAI tools.

Experience with User Research, or research tools and methodologies.

• Understanding of the UX function at Google and its role in product development.
• Knowledge of UX methodologies, craft, culture, and processes.
• Excellent verbal and written communication skills with the ability to communicate across multiple types of audiences, clearly explaining data, UX design methodologies, and program plans.

About the job

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

• Build and maintain a participant pipeline for User Experience (UX) research and drive recruitment velocity by unblocking participant access tests experienced by UX Research Science (UXRs) and Research Coordinators.
• Manage a prioritized participant acquisition pipeline that addresses key user needs, whilst delivering effective sourcing solutions that drive impactful database growth for key audience profiles in target countries and cities.
• Navigate tooling transitions to ensure participant pipelines are accurately sourced and engaged.
• Streamline and optimize current workflows for collecting profile needs and triaging sourcing requests from stakeholders.
• Establish campaign reports to provide visibility and transparency on the performance of launched sourcing campaigns.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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