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- Tasks: Manage YouTube partner operations and provide top-notch support to creators and major partners.
- Company: Join Google and be part of a team that champions creativity and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact in the creator community while working with cutting-edge technology.
- Qualifications: Fluent in English, Italian, and Spanish; experience in technical support and project management.
- Other info: Dynamic role with opportunities to specialise in exciting product areas.
The predicted salary is between 50000 - 65000 £ per year.
Bachelor's degree in a technical, business, a related field, or equivalent practical experience.
2 years of experience in technical customer support or client services, including troubleshooting and resolving technical customer and product issues.
2 years of experience in managing projects or programs, engaging with external executive stakeholders.
Ability to communicate in English, Italian and Spanish fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
- Ability to troubleshoot technical issues and effectively communicate topics.
- Ability to be proactive, make constructive suggestions, and develop new ways to scale initiatives.
- Ability to manage multiple, time-sensitive projects while working separately to drive projects to completion with guidance and high attention to detail.
- Ability to resolve technical issues using standard workflows while identifying broader trends and root causes.
- Ability to synthesize technical findings into clear recommendations that drive product and process improvements.
The Creator Success Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. Comprising Partner Operations and High-Touch Support, the team consistently prioritises partner and creator needs. Whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a creator-centric approach.
As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., music labels, media companies etc.). You will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools, and process improvements that enhance internal operations and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth. You will also have the opportunity to specialise in product areas (e.g., Content ID, Creator Shopping, Music) as a Subject Matter Expert, collaborating with technical product areas to drive long-term product health and supportability.
Responsibilities:
- Own project documents, take notes, meet deadlines, communicate obstacles early, manage time, and follow work plans.
- Execute solutions based on previously defined user, partner, and client business objectives and technical requirements, utilising regular support from peers and the community.
- Identify trends regarding solution issues across partners/clients and collaborate with internal teams to mitigate future risks with minimal guidance.
- Develop long-term solution strategies in collaboration with cross-functional teams to influence the direction and priority of technical product features.
- Collaborate with manager-level stakeholders to troubleshoot optimal solutions and enhance offerings with some guidance.
YouTube Partner Operations Manager (English, Italian, Spanish) in London employer: Google Inc.
Contact Detail:
Google Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land YouTube Partner Operations Manager (English, Italian, Spanish) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at YouTube on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and project management. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to work with stakeholders.
✨Tip Number 3
Show off our language skills! Since this role requires fluency in English, Italian, and Spanish, we should be ready to demonstrate our proficiency during the interview. Maybe even throw in some relevant industry terms to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team at YouTube.
We think you need these skills to ace YouTube Partner Operations Manager (English, Italian, Spanish) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in English, Italian, and Spanish, make sure to highlight your language skills prominently. We want to see how you can communicate effectively with our diverse partners!
Be Specific About Your Experience: When detailing your past roles, focus on your technical support and project management experience. We love seeing concrete examples of how you've resolved issues or managed projects successfully.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the YouTube Partner Operations Manager role. We appreciate when candidates take the time to connect their experiences to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Google Inc.
✨Master the Technical Know-How
Make sure you brush up on your technical skills and knowledge about YouTube's products. Be prepared to discuss how you've resolved technical issues in the past, as this role requires troubleshooting and problem-solving abilities.
✨Showcase Your Multilingual Skills
Since this position requires fluency in English, Italian, and Spanish, practice speaking in these languages before the interview. Be ready to demonstrate your communication skills, especially when discussing complex topics in a clear and concise manner.
✨Prepare for Project Management Questions
Think of examples from your previous experience where you managed multiple projects or collaborated with stakeholders. Highlight your ability to meet deadlines and communicate effectively, as these are crucial for the Partner Operations Manager role.
✨Understand the Creator-Centric Approach
Familiarise yourself with YouTube's creator-centric philosophy. Be ready to discuss how you would advocate for partners and enhance their experience, showing that you understand the importance of partner happiness and growth in this role.