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For Companies At a Glance
- Tasks: Lead and improve operations for tyre services while ensuring safety and customer satisfaction.
- Company: Join Goodyear, a global leader in tyre innovation and service.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Diverse workplace with opportunities for growth and collaboration.
- Why this job: Make a real impact in a dynamic role that champions safety and teamwork.
- Qualifications: Experience in the tyre or automotive industry and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Newcastle-under-Lyme
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
This role plays a key part in delivering safe, efficient and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work. By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long-term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.
What You’ll Do
- Lead and continuously improve operational performance across hub, spokes and van operations
- Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded
- Deliver excellent customer service across fleet inspections, fitments and account management, aligned to SLAs
- Oversee commercial performance including sales, profitability, margins and cost control
- Manage stock effectively, reducing waste, minimising slow-moving/obsolete stock and ensuring availability
- Support accurate and timely billing, credit control processes and reduction of aged debt in partnership with relevant teams
- Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes
- Coordinate with EBTS and wider teams to optimise service coverage, including out-of-hours support where required
- Maintain strong operational, financial and administrative controls across all activities
- Develop and support a high performing, engaged team through coaching, training and clear development pathways
- Collaborate with regional and national stakeholders through meetings, calls and shared initiatives.
What we’re looking for
- Experience in the tyre industry or a similar fast-paced, field service or automotive environment
- Proven ability to lead and support teams (circa 10+ people), with a collaborative and people-focused leadership style
- Strong commercial awareness, with confidence managing budgets, margins and operational performance
- Practical problem-solving skills with a calm, solutions-focused approach
- Strong customer relationship skills, with a focus on service quality and long-term partnerships
- Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work
- Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
Hub Manager Stoke in Newcastle upon Tyne employer: Goodyear
Contact Detail:
Goodyear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Manager Stoke in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the tyre industry or related fields. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Goodyear and its values. Understand their commitment to safety and customer service, and think of examples from your experience that showcase your alignment with these principles.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed teams in the past. Highlight your collaborative approach and how you empower others to achieve their best work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Goodyear team.
We think you need these skills to ace Hub Manager Stoke in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hub Manager role. Highlight your experience in the tyre industry or similar fields, and showcase how your skills align with what we’re looking for.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve supported and developed your team members, as well as any successful projects you’ve managed.
Demonstrate Your Problem-Solving Abilities: In your application, give us a glimpse of your practical problem-solving skills. Share a story where you faced a challenge and how you approached it with a calm, solutions-focused mindset.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Hub Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Goodyear
✨Know Your Stuff
Before the interview, make sure you understand Goodyear's mission and values. Familiarise yourself with their products and services, especially in the tyre industry. This will help you demonstrate your genuine interest and show that you're ready to contribute to their goals.
✨Showcase Your Leadership Skills
As a Hub Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and people development. Highlight any specific instances where you improved team performance or fostered a positive work environment.
✨Emphasise Customer Service
Customer care is crucial for this role. Be ready to discuss your experience in delivering excellent service and building long-term relationships. Share stories that illustrate your problem-solving skills and how you’ve handled challenging customer situations.
✨Prepare for Operational Questions
Expect questions about operational performance, budget management, and stock control. Brush up on your knowledge of these areas and think of examples from your previous roles where you successfully managed these aspects. This will show that you can handle the responsibilities of the Hub Manager position.