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For Companies At a Glance
- Tasks: Lead a high-performing fleet service network and empower technicians for excellence.
- Company: Join Goodyear, a global leader in tire innovation and mobility solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in shaping the future of fleet services and mobility.
- Qualifications: Bachelor’s degree and 7 years’ experience in a related field.
- Other info: Diverse applicants encouraged; excellent career development opportunities await.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham, United Kingdom
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
This role is essential in shaping a high-performing, empowered fleet service network. By leading and supporting both service partners and fleet service technicians, you will create the conditions for consistent, best-in-class fleet service delivery. Your work ensures that teams are fully equipped, trained, and confident to meet operational needs while fostering a culture of collaboration, growth, and excellence.
What You’ll Do
- Empower Service Partners: Build and enable a high-performing network, ensuring partners have the tools, training, and guidance to deliver excellent fleet services.
- Lead and Support Technicians: Inspire and coach a distributed team of fleet service and partner technicians, setting clear expectations for performance, quality, and safety.
- Drive Service Excellence: Maintain high-quality service delivery across the network, monitor performance, and implement improvements to meet operational and customer standards.
- Enable Technical Solutions: Support deployment and adoption of connected solutions, ensuring partners can install, maintain, and scale services effectively.
- Collaborate Across Teams: Work with sales, fleet, and retail teams to align service capabilities with customer needs and provide insights for scalable service models.
- Champion Efficiency and Growth: Promote the use of connected tools and continuous improvement initiatives to enhance partner and technician performance.
What You’ll Bring
- Education & Experience: Bachelor’s degree with approximately 7 years’ experience in a related field or industry.
- Partner Enablement: Demonstrated ability to coach, support, and empower partners to operate independently while delivering scalable, high-quality service.
- Inclusive Leadership: Experienced in guiding and mentoring teams, setting clear expectations, and fostering a collaborative, supportive, and respectful environment.
- Collaboration & Influence: Strong ability to work across teams to align service delivery with commercial and customer needs, encouraging shared ownership and continuous growth.
- Technical & Operational Expertise: Solid understanding of fleet services, TPMS, DrivePoint solutions, and roadside assistance operations.
- Service Performance Management: Confident managing KPIs, SLAs, audits, and corrective actions to maintain consistent service standards.
- Systems & Data Literacy: Comfortable using connected systems, tools, and insights to drive efficiency, informed decision-making, and service excellence.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
Manager, Network & Service UK & Ireland employer: Goodyear
Contact Detail:
Goodyear Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Network & Service UK & Ireland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Goodyear. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Goodyear’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for innovation and service excellence in fleet management.
✨Tip Number 3
Practice your leadership stories! We want to hear how you've empowered teams and driven service excellence in your previous roles. Be ready to share specific examples that highlight your inclusive leadership style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Goodyear team and making an impact in the UK & Ireland.
We think you need these skills to ace Manager, Network & Service UK & Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager, Network & Service role. Highlight your leadership experience and any relevant technical expertise to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about fleet services and how your background makes you the perfect candidate. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to empower teams and drive service excellence. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our journey to innovate and excel in the tire industry!
How to prepare for a job interview at Goodyear
✨Know Your Stuff
Make sure you understand the ins and outs of fleet services, TPMS, and DrivePoint solutions. Brush up on your technical knowledge so you can confidently discuss how you would empower service partners and lead technicians.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and supported teams in the past. Highlight your experience in fostering a collaborative environment and setting clear expectations for performance and safety.
✨Demonstrate Your Collaborative Spirit
Think about times when you've worked across different teams to align service delivery with customer needs. Be ready to share how you encouraged shared ownership and continuous growth among your colleagues.
✨Be Data-Savvy
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs). Be prepared to discuss how you've used data to drive efficiency and improve service standards in previous roles.