At a Glance
- Tasks: Lead and improve tyre service operations while ensuring safety and customer satisfaction.
- Company: Join Goodyear, a global leader in tyre innovation and mobility solutions.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Diverse workplace with opportunities for growth and collaboration.
- Why this job: Make a real impact in a dynamic role that champions safety and excellence.
- Qualifications: Experience in the tyre or automotive industry with strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Newcastle-under-Lyme
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
This role plays a key part in delivering safe, efficient and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work. By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long-term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.
What You’ll Do
- Lead and continuously improve operational performance across hub, spokes and van operations
- Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded
- Deliver excellent customer service across fleet inspections, fitments and account management, aligned to SLAs
- Oversee commercial performance including sales, profitability, margins and cost control
- Manage stock effectively, reducing waste, minimising slow-moving/obsolete stock and ensuring availability
- Support accurate and timely billing, credit control processes and reduction of aged debt in partnership with relevant teams
- Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes
- Coordinate with EBTS and wider teams to optimise service coverage, including out-of-hours support where required
- Maintain strong operational, financial and administrative controls across all activities
- Develop and support a high performing, engaged team through coaching, training and clear development pathways
- Collaborate with regional and national stakeholders through meetings, calls and shared initiatives.
What we’re looking for
- Experience in the tyre industry or a similar fast-paced, field service or automotive environment
- Proven ability to lead and support teams (circa 10+ people), with a collaborative and people-focused leadership style
- Strong commercial awareness, with confidence managing budgets, margins and operational performance
- Practical problem-solving skills with a calm, solutions-focused approach
- Strong customer relationship skills, with a focus on service quality and long-term partnerships
- Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work
- Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
Hub Manager Stoke employer: Goodyear
At Goodyear, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Newcastle-under-Lyme where innovation and teamwork thrive. Our commitment to employee development is evident through comprehensive training programmes and clear career progression pathways, ensuring that every team member feels valued and empowered. With a strong focus on safety, operational excellence, and customer satisfaction, we foster a culture that not only supports individual growth but also drives the success of our collective mission to deliver outstanding tyre services.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager Stoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the tyre industry or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Goodyear and understand their values, especially around safety and customer service. Tailor your answers to show how you can contribute to their mission.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss your experience managing teams and improving operational performance. Use specific examples to illustrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Goodyear team.
We think you need these skills to ace Hub Manager Stoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hub Manager role. Highlight your experience in the tyre industry or similar fields, and showcase how your skills align with what we’re looking for.
Showcase Your Leadership Skills:We want to see how you’ve led teams in the past! Share specific examples of how you've supported and developed your team members, as well as how you’ve fostered a collaborative environment.
Demonstrate Commercial Awareness:Since this role involves managing budgets and operational performance, be sure to include any relevant experience you have in these areas. Show us that you understand the importance of commercial success!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Hub Manager position.
How to prepare for a job interview at Goodyear
✨Know Your Stuff
Make sure you understand the tyre industry and Goodyear's role in it. Brush up on their products, services, and recent innovations. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your collaborative approach and how you've developed team members. This is crucial for a Hub Manager role where people management is key.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your calm, solutions-focused approach, especially in a fast-paced environment like this one.
✨Emphasise Customer Relationships
Be prepared to talk about how you've built and maintained strong customer relationships. Share examples that illustrate your commitment to service quality and long-term partnerships, as these are vital for success in this role.
