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For Companies At a Glance
- Tasks: Manage and resolve job tickets for commercial vehicle servicing in a fast-paced environment.
- Company: Join Goodyear, a global leader in tire manufacturing with a commitment to innovation.
- Benefits: Enjoy flexible working arrangements and access to exclusive employee benefits.
- Why this job: Be part of a dynamic team that values collaboration and offers growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential; automotive knowledge is a plus.
- Other info: Work with cutting-edge systems and support major fleet accounts like Ford & Slater.
The predicted salary is between 28800 - 43200 £ per year.
Goodyear. More Driven.
Are you detail-oriented, proactive, and passionate about delivering excellent service in a fast-paced environment? Join our dynamic UK-based team at Goodyear as a Fleet Front Office Agent and help us keep fleets running smoothly across the country.
As a Fleet Front Office Agent, you\’ll be responsible for managing and resolving open job tickets related to commercial vehicle servicing. You’ll liaise directly with Service Providers (SPs), Key Account Managers (KAMs), and internal teams to ensure quick resolution and accurate updates.
About The Role:
- Proactively follow up on 90+, 60+, and 30+ day open jobs to ensure timely closure.
- Communicate with SPs and KAMs regarding outstanding authorisations or service issues.
- Monitor and cleanse key systems including GYTM, Pricing Log, and Y report.
- Track and resolve aging jobs, including those in systems like JIRA and Fleet Customer Systems.
- Escalate delays and ensure visibility across the business.
- Attend regular team meetings and report on progress or roadblocks.
- Daily inbox and ticket management.
- Weekly and monthly reporting (Y report, ZMFM, XPO cleanse).
- Query tracking and resolution.
- Support on special fleet accounts such as Ford & Slater and TIP.
- Maintaining a clear and accurate live file of job status updates.
To Join Our Team You Will Need:
- Experience in a customer service, fleet operations, or coordination role.
- Excellent communication skills – both written and verbal.
- Strong organisational and follow-up skills.
- Proficiency with Microsoft Excel, data tracking tools, and CRM systems.
- Ability to work independently and manage competing priorities.
- Comfortable working cross-functionally with technical and commercial teams.
- Experience in the automotive or fleet service industry.
- Knowledge of Goodyear systems (e.g. GYTM, JIRA).
What We offer:
- A supportive and collaborative team environment.
- Opportunities to grow within a global brand.
- Flexible working arrangements depending on location.
- Access to Goodyear employee benefits.
Goodyear is one of the world\’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go towww.goodyear.com/corporate.
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Fleet Front Office Agent employer: Goodyear Dunlop Tires Germany GmbH
Contact Detail:
Goodyear Dunlop Tires Germany GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Front Office Agent
✨Tip Number 1
Familiarise yourself with Goodyear's systems like GYTM and JIRA. Understanding these tools will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Being able to articulate your thoughts clearly will be crucial when liaising with Service Providers and Key Account Managers.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed competing priorities in past roles. This will highlight your ability to handle the fast-paced environment at Goodyear.
✨Tip Number 4
Research the automotive and fleet service industry trends. Showing that you're knowledgeable about the sector can set you apart from other candidates and demonstrate your genuine interest in the role.
We think you need these skills to ace Fleet Front Office Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Fleet Front Office Agent position. Tailor your application to highlight relevant experience in customer service, fleet operations, or coordination.
Highlight Relevant Skills: Emphasise your communication skills, organisational abilities, and proficiency with tools like Microsoft Excel and CRM systems. Provide specific examples of how you've used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering excellent service and your proactive approach. Mention your familiarity with Goodyear systems if applicable, and express your enthusiasm for joining their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Fleet Front Office Agent role.
How to prepare for a job interview at Goodyear Dunlop Tires Germany GmbH
✨Show Your Customer Service Skills
As a Fleet Front Office Agent, you'll be dealing with various stakeholders. Be prepared to share examples of how you've successfully handled customer service situations in the past, highlighting your communication and problem-solving skills.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Bring up instances where you've managed multiple tasks or projects simultaneously, and explain how you prioritised and tracked your progress to ensure timely completion.
✨Familiarise Yourself with Relevant Systems
Knowledge of Goodyear systems like GYTM and JIRA is a plus. If you have experience with similar tools, mention it during the interview. If not, do some research on these systems to show your willingness to learn.
✨Prepare for Team Collaboration Questions
Since the role involves working cross-functionally, be ready to discuss your experience collaborating with different teams. Share specific examples of how you effectively communicated and resolved issues in a team setting.
