Facilities Assistant - Apprentice

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross‑functional learning, networking, and collaboration are at the core of what we do.

As a Facilities Assistant - Apprentice at Goodwin, you will be at the heart of our operations, providing essential administrative and operational support to help ensure that our office runs smoothly and efficiently. This role is perfect for someone who thrives in a fast‑paced environment and possesses strong organisational and communication skills. You will be instrumental in ensuring we deliver on our core principles including a firm first mentality, client‑centricity, collaboration and excellence.

This is a challenging and rewarding role that offers the opportunity to make a real difference. The Apprentice will complete a Level 3 Business Administration Apprenticeship, providing a strong foundation and head start in their career. This will be a fixed‑term position for the duration of the apprenticeship.

What You Will Do

• Assist with any facilities‑related service issues ensuring they are resolved quickly and satisfactorily (and calling the relevant vendors or support services as needed) and taking responsibility for ensuring any ongoing matters are escalated.
• Assist with all incoming requests via the facilities helpdesk, logging and tracking issues across the London office, escalating issues to the Facilities Coordinator or Senior Facilities Manager as appropriate.
• Support updates to the London office Building Management System (BMS) to help maintain a comfortable and consistent temperature across the workspace.
• Assist with scheduling and coordinating onsite maintenance teams and external contractors to carry out repairs and maintenance work.
• Assist with London facilities related invoices via Chrome River, liaising with Accounts Payable where necessary.
• Assist with onboarding and offboarding for all staff on OfficeSpace, Keynius locker system, and Ground Transportation Platforms (Uber, GETT Taxi, and Addison Lee) for the London office.
• Assist the Facilities Coordinator, Senior Facilities Manager, and Senior Office Administrator to ensure the iNet pages for the London office are up to date and current.
• Assist the Facilities Coordinator and Reception Team with the weekly London Office bulletin.
• Assist with site health and safety, including acting as a First Aider and Fire Warden when required (full training will be provided).

Who You Are

• A minimum of five GCSEs with grades 9 to 4 (A* to C), including English and maths.
• Enthusiastic about building your career and beginning your apprenticeship.
• Professional, approachable, and customer‑focused.
• Proactive and collaborative team player.
• Candidates must meet the eligibility criteria for a Level 3 Apprenticeship in England.

Apprenticeship Programme

The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time. This role will be a 17‑month fixed term contract, based on the duration of the apprenticeship.