Billing & Collections Administrator

This job is with Goodwin, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge.

As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. This position is responsible for coordinating billing and collections for various partners and their clients. Requirements entail providing efficient and accurate billing support to the firm's fee earners and clients, ensuring timely invoice generation, processing and distribution of invoices in line with client agreements and internal policies while maintaining a high level of customer service.

What you will do:

• Invoice Preparation: Order, prepare, and distribute pre-bills for assigned billing partners/accounts.
• Assist with electronic billing functions including; pulling disbursement backup, transmitting bills electronically, updating client detail with various electronic billing vendors, etc.
• Responsible for recording and maintaining accurate phase, task, and billing codes.
• Prepare, produce, and finalize invoices for assigned accounts.
• This position will have direct contact with billing partners to resolve billing related issues.
• Assist secretarial bill preparers with questions as needed.
• Reprint posted invoices and provide copies as necessary.
• Produce ad hoc reports as requested.
• Assist with billing overflow from other team members as needed.
• Update billing addresses and payer information as needed.

Client/Attorney Requirements:

• Respond in a timely manner to department emails and help line calls.
• Assist with preparing client and/or attorney analyses as needed.
• Responsible for client audit report preparation.
• Maintain client/matter maintenance information.
• Support collections staff members in processing billing adjustments, verifying client account balances and assisting in other collections projects as needed.
• Proactively liaising with clients regarding outstanding invoices.
• Maintain up to date records of AR activity and collection commitments.

Who you are:

• 1-3 years of experience working in a professional services time and materials billing environment. Law firm billing experience preferred.
• Electronic billing experience preferred (ideally, working knowledge of a variety of eBilling platforms).
• Use of Aderant Elite 2G and ARCS.
• Ability to adhere to and apply billing department policies and procedures.
• Ability to communicate with all levels of the firm professionally and tactfully.
• Ability to provide a high level of customer service in a fast paced environment.
• Ability to handle a high volume of tasks while maintaining attention to detail and prioritising as necessary.
• Proficiency in MS Office. Strong knowledge of Excel preferred.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, colour, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status. Goodwin is a disability-inclusive employer. Please contact us if you require any disability-related adjustments during the interview process, or would like to have a confidential conversation with a member of the recruitment team.